Deputy Head Housekeeper in City of Westminster

At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life.

Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.

Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark.

Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.

While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.

Why join Montcalm Collection

Competitive salary that reflects your talent, contribution, and potential.

Generous holiday allowance , starting at 28 days (including bank holidays) and increasing with service.

Paid birthday leave , so you can celebrate your special day your way.

We celebrate life’s milestones with you , offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.

Comprehensive wellbeing support , including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.

Tailored wellbeing experiences , from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.

Cashback healthcare plan , covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.

Preferential gym membership rates , helping you maintain your health and vitality.

Continuous learning and development opportunities , from hands‑on training to leadership masterclasses—empowering your career growth.

Paid volunteering day , giving you the opportunity to support a charity close to your heart.

Employee referral programme , rewarding you for bringing great talent into our teams.

Complimentary meals on duty in our team restaurant.

Exclusive room rate discounts across the Montcalm Collection.

International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.

City‑wide discounts and perks , with savings across retail, entertainment, essential services, fashion, and more.

Recognition programmes , including vouchers and curated rewards that celebrate excellence and individuality.

Elegant annual celebrations and social events , bringing our teams together to connect and celebrate in style.

Role overview

The Executive Housekeeper is responsible for overseeing all housekeeping operations and team daily within the Hotel.

This role involves the planning, preparation, and execution of high‑quality housekeeping services and looking after all public areas in and around the hotel.

The Executive Housekeeper works closely with the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room.

The Executive Housekeeper exhibit meticulous eye for detail, a passion for luxury and the ability to lead, inspire and motivate a diverse team.

The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and a top‑quality product.

The Executive Housekeeper is responsible for leading and managing the overall housekeeping operations across the hotel, ensuring that guest rooms, public areas, back‑of‑house spaces, and laundry services are maintained to the highest standards of cleanliness, hygiene, and presentation.

This role involves strategic planning, staff supervision, inventory control, and coordination with other departments to deliver an exceptional guest experience.

As a senior leader within the hotel, the Executive Housekeeper sets the tone for professionalism, service excellence, and continuous improvement, ensuring the department operates efficiently and aligns with the hotel’s standards and guest expectations.

Responsibilities

• Supervise and train housekeeping staff, including scheduling and assigning tasks.
• Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
• Resolve customer complaints related to housekeeping services.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks as required.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Consistently strive to delight guests and hotel clients.
• Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met.
• Accept responsibility and follow instructions from the General Manager.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Arrange department purchasing and take responsibility for the quality and the cost.
• Maintain consistent, accurate stock records.
• Contribute to on all remodelling and renovation projects.
• Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
• Oversee operation of Laundry/Valet and Uniform Room.
• Coordinate preventative maintenance programs with the Maintenance Manager.
• Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Oversee department recruitment and training.
• Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments.
• Keep informed with the housekeeping standards of competitor hotels.
• Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
• Have ultimate responsibility and accountability for Health & Safety training of all department Colleagues and for the overall accident record of the department.
• Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.

Skills and Qualifications

• High attention to detail and commitment to a luxury quality.
• Passion for excellence and innovation.
• Strong communication and interpersonal skills.
• Exemplary leadership, motivational and team management abilities.
• Excellent organizational and multitasking skills. Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.
• Working Conditions
• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast‑paced, high‑pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.
• Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords.

We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background.

Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.

Note

If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

Please note that we do not accept unsolicited CVs from agencies or headhunters.

Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.

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