At a Glance
- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Inhabit Hotels, a community-focused urban wellness hotel in London.
- Benefits: Competitive salary, 28 days holiday, paid birthday leave, and comprehensive wellbeing support.
- Other info: Flexible schedule with opportunities for continuous learning and career growth.
- Why this job: Join a dynamic team and make a real impact in luxury hospitality.
- Qualifications: Experience in a supervisory role within luxury hotels and strong guest service skills.
The predicted salary is between 30000 - 40000 € per year.
Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again.
We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Duty Manager plays a key supervisory role in ensuring smooth day-to-day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences.
The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.
Responsibilities
- Act as the senior decision-maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
- Carry out daily inspections of public areas, back-of-house spaces, and guest facilities.
- Handle guest complaints with empathy and efficiency, ensuring follow-up actions are completed.
- Support and liaise with Housekeeping, F&B, and Engineering teams to resolve operational issues.
- Ensure accurate and timely completion of daily reports, shift handovers, and logbooks.
- Oversee cash handling procedures and ensure compliance with financial policies.
- Maintain visibility in the lobby and other guest-facing areas during busy periods.
- Ensure health & safety, fire, and security procedures are followed by all staff on duty.
- Train, coach, and mentor team members to uphold Montcalm Collection service standards.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills and Qualifications
- Previous experience in a supervisory or duty management role within a luxury hotel environment.
- Strong knowledge of hotel operations and guest service standards.
- Proficiency in hotel management systems (e.g., Opera PMS, POS).
- Additional training in health & safety, fire safety, or first aid is an advantage.
- Fluency in English required; additional languages preferred.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Active role requiring visibility across guest-facing and operational areas.
- Periods of standing, walking, and light manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.
Duty Manager in London employer: Inhabit, Queen's Gardens
Inhabit Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With generous benefits such as a competitive salary, extensive holiday allowance, and tailored wellbeing experiences, we empower our Duty Managers to thrive in their roles while enjoying the unique charm of west London. Join us to be part of a community that values your contributions and celebrates your milestones, all while providing opportunities for continuous learning and development.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in London
✨Tip Number 1
Get to know the hotel inside out! Familiarise yourself with Inhabit Hotels' ethos and services. When you walk in for an interview, show us that you understand our commitment to wellness and community.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might just land you a recommendation.
✨Tip Number 3
Prepare for situational questions! Think about how you’d handle guest complaints or operational hiccups. We want to see your problem-solving skills in action, so have some examples ready.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot us a quick thank-you email. It shows your enthusiasm and keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Duty Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through! Share experiences that highlight your commitment to providing exceptional guest service and how you embody the values of mindfulness and community that we cherish at Inhabit Hotels.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Duty Manager role. Highlight relevant experience in supervisory positions and any specific skills that align with our luxury service standards. We want to see how you can contribute to our mission of creating restorative experiences for our guests!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. Remember, we appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll be one step closer to joining our amazing team at Inhabit Hotels. Plus, it shows you're proactive and keen to be part of our community!
How to prepare for a job interview at Inhabit, Queen's Gardens
✨Know Your Stuff
Before the interview, make sure you’re familiar with Inhabit Hotels and their commitment to wellness and guest satisfaction. Research their values and think about how your experience aligns with their mission. This will show that you’re genuinely interested in the role and the company.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain service excellence and support colleagues, as this is crucial for the role.
✨Practice Empathy
Handling guest complaints with empathy is key in hospitality. Think of scenarios where you’ve turned a negative experience into a positive one for a guest. Be ready to discuss these during the interview to showcase your problem-solving skills and customer service mindset.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the hotel’s operations or team culture. This not only shows your interest but also helps you gauge if the environment is the right fit for you. Consider asking about their approach to staff training and development opportunities.
