At a Glance
- Tasks: Deliver exceptional service to guests, ensuring a memorable stay and seamless experiences.
- Company: Join Inhabit Hotels, where wellness meets hospitality in vibrant London.
- Benefits: Enjoy 28 days holiday, paid birthday leave, and cashback healthcare plans.
- Other info: Flexible hours, continuous learning opportunities, and exclusive discounts await you!
- Why this job: Be part of a community that values mindfulness and positive change in hospitality.
- Qualifications: Strong communication skills and a passion for guest satisfaction.
The predicted salary is between 22000 - 28000 € per year.
Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.
Why Join Montcalm Collection
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Guest Service Executive is responsible for delivering personalized, attentive, and professional service to all guests throughout their stay. This role supports the Guest Experience Manager and the Front Office team in ensuring that every guest interaction reflects the luxury standards of the Montcalm Collection. The Guest Service Executive plays a critical role in creating a seamless guest journey, responding promptly to requests, resolving minor issues, and enhancing overall guest satisfaction.
Responsibilities
- Welcome guests with warmth and professionalism and assist with check‑in and check‑out procedures.
- Process guest payments, deposits and billing accurately.
- Provide information about the hotel, services, local attractions, and amenities.
- Respond promptly to guest inquiries, requests, and concerns.
- Maintain guest records and ensure accurate documentation in PMS systems.
- Support VIP and special guest requirements to ensure personalised experiences.
- Handle guest complaints or concerns with empathy, escalating when required.
- Assist in monitoring and reporting guest satisfaction and feedback.
- Collaborate with internal departments to resolve operational or service issues.
- Maintain a visible presence in guest areas, ensuring proactive engagement.
- Ensure the reception area is always well presented and stocked with all necessary supplies.
- Answer and manage incoming calls, emails and reservations in a professional and efficient manner.
- Uphold brand standards, including wellness and sustainability initiatives.
- Comply with all policies and SOP’s including, but not limited to GDPR, Health additional languages an advantage.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Regular interaction with guests in public areas of the hotel.
- Periods of standing and walking required.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Guest Services Executive employer: Inhabit, Queen's Gardens
Inhabit Hotels is an exceptional employer, offering a vibrant work culture that prioritises employee wellbeing and growth. With generous benefits such as 28 days of holiday, paid birthday leave, and comprehensive wellness support, we empower our team to thrive both personally and professionally. Located in the heart of west London, our hotels not only provide a restorative experience for guests but also foster a community where employees can develop their skills and enjoy exclusive perks, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Executive
✨Tip Number 1
Get to know Inhabit Hotels and their vibe! Research their values and what makes them unique. This way, when you chat with them, you can show off your knowledge and passion for creating a restorative experience for guests.
✨Tip Number 2
Practice your people skills! As a Guest Services Executive, you'll be the face of the hotel. Role-play common guest interactions with friends or family to build your confidence and ensure you're ready to handle any situation with warmth and professionalism.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to get insider tips about the company culture and what they look for in candidates. Plus, it could lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our community at Inhabit Hotels.
We think you need these skills to ace Guest Services Executive
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application:Make sure to tailor your application specifically for the Guest Services Executive role. Highlight your relevant experience and skills that align with our values of mindfulness and guest satisfaction.
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Inhabit Hotels.
How to prepare for a job interview at Inhabit, Queen's Gardens
✨Know the Company Inside Out
Before your interview, take some time to research Inhabit Hotels and their values. Understand their focus on wellness and community, as well as the specific services they offer. This will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Guest Services Executive, your ability to provide exceptional service is key. Prepare examples from your past experiences where you've gone above and beyond for a guest or resolved a difficult situation. Highlighting these moments will demonstrate your capability to enhance guest satisfaction.
✨Practice Empathy and Problem-Solving
During the interview, be ready to discuss how you would handle guest complaints or concerns. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will showcase your empathy and problem-solving skills, which are crucial for this role.
✨Dress the Part and Be Professional
First impressions matter! Dress smartly and maintain a professional demeanor throughout the interview. Remember, you're applying for a role in hospitality, so showing that you can represent the brand's luxury standards is essential. A warm smile and confident body language can go a long way!
