At a Glance
- Tasks: Supervise hotel operations, ensuring exceptional guest experiences and service excellence.
- Company: Join Montcalm Collection, a leader in luxury hospitality with a focus on diversity and inclusion.
- Benefits: Enjoy competitive salary, generous holiday allowance, and wellbeing support including yoga and life coaching.
- Other info: Flexible schedule with opportunities for career growth and exclusive discounts.
- Why this job: Be the key decision-maker and make a real impact in a dynamic hotel environment.
- Qualifications: Strong leadership skills and a passion for delivering outstanding customer service.
The predicted salary is between 30000 - 40000 € per year.
Benefits
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Duty Manager plays a key supervisory role in ensuring smooth day‑to‑day hotel operations across all departments, particularly during evenings, weekends, and peak periods. Acting as the senior manager on duty in the absence of senior leadership, this role is responsible for maintaining service excellence, handling guest concerns with discretion, and supporting colleagues to deliver seamless and personalized guest experiences. The Duty Manager ensures that brand standards are upheld, operational issues are resolved promptly, and the highest levels of guest satisfaction are achieved in line with Montcalm Collection’s commitment to luxury hospitality.
Responsibilities
- Act as the senior decision‑maker during assigned shifts in the absence of senior managers.
- Supervise front office and guest services staff, ensuring performance aligns with luxury service standards.
- Carry out daily inspections of public areas, back‑of‑house spaces, and guest facilities.
- Handle guest complaints with empathy and efficiency, ensuring follow‑up actions are completed.
- Support and liaise with Housekeeping.
Working Conditions
- Flexible schedule including evenings, weekends, and public holidays.
- Active role requiring visibility across guest‑facing and operational areas.
- Periods of standing, walking, and light manual handling.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Duty Manager employer: Inhabit, Queen's Gardens
Montcalm Collection is an exceptional employer that prioritises the wellbeing and growth of its employees, offering a competitive salary alongside generous benefits such as 28 days of holiday, paid birthday leave, and comprehensive wellbeing support. With a strong focus on continuous learning and development, employees are empowered to advance their careers while enjoying a vibrant work culture that celebrates milestones and fosters inclusivity. Located in a dynamic city environment, team members also benefit from exclusive discounts and perks, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Montcalm Collection. A friendly chat can open doors and give you insider info about the role of Duty Manager.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest service and team management. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your personality! During interviews, let your passion for hospitality shine through. Share stories that highlight your problem-solving skills and ability to handle guest concerns with empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities and updates about working with us at Montcalm Collection.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick—this helps us get to know you better.
Tailor Your Application:Make sure to customise your application for the Duty Manager role. Highlight your relevant experience and skills that align with our luxury service standards. This shows us that you’re genuinely interested in the position and understand what we’re looking for.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and focus on communicating your key achievements and experiences effectively.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our amazing benefits right there.
How to prepare for a job interview at Inhabit, Queen's Gardens
✨Know the Company Inside Out
Before your interview, take some time to research Montcalm Collection. Understand their values, mission, and what sets them apart in the luxury hospitality sector. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their expectations.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be expected to lead and support your team. Prepare examples from your past experiences where you've successfully managed a team or resolved conflicts. Highlight your ability to maintain service excellence and handle guest concerns with empathy—qualities that are crucial for this role.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions during your interview. Think about how you would handle specific situations, such as a guest complaint or an operational issue. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving skills effectively.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Use this opportunity to inquire about the company's approach to employee wellbeing or their continuous learning opportunities. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
