Housekeeping Supervisor in London

At Montcalm Collection, we believe that timeless style
and genuine hospitality are more than just values; they're a way of life. Our
people are the heart of our hotels: passionate individuals working together as
a team, united by an unwavering commitment to providing first-class personal
service.

Our collection spans some of London’s most storied
buildings, from elegant Georgian townhouses and an 18th-century brewery to a
historic head office and a contemporary architectural landmark. Each hotel has
its own unique story, and within everyone, our team create unforgettable
experiences for our guests.

While our walls speak of history, it’s our people,
their ambition, and their creativity that shapes our future.

Join us, and become part of a culture that celebrates
individuality, nurtures potential, and upholds the very highest standards of
the art of hospitality.

WHY JOIN MONTCALM COLLECTION

• Competitive salary that reflects your
  talent, contribution, and potential.
• Generous holiday allowance , starting at
  28 days (including bank holidays) and increasing with service—supporting your
  life beyond work.
• Paid birthday leave , so you can celebrate
  your special day your way.
• We celebrate life’s milestones with you ,
  offering generous gifts and financial support for special occasions such as
  weddings and the arrival of a new baby.
• Comprehensive wellbeing support ,
  including free access to our Employee Assistance Programme provided by
  Hospitality Action, offering confidential support, wellbeing resources, and
  free legal advice.
• Tailored wellbeing experiences , from yoga
  sessions and life coaching to wellbeing workshops designed to support both mind
  and body.
• Cashback healthcare plan , covering
  dental, optical, physiotherapy, and alternative treatments—helping you stay at
  your best.
• Preferential gym membership rates ,
  helping you maintain your health and vitality.
• Continuous learning and development
  opportunities , from hands-on training to leadership
  masterclasses—empowering your career growth.
• Paid volunteering day , giving you the
  opportunity to support a charity close to your heart.
• Employee referral programme , rewarding
  you for bringing great talent into our teams.
• Complimentary meals on duty in our team
  restaurant.
• Exclusive room rate discounts across the
  Montcalm Collection.
• International hotel discounts through
  Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks , with
  savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes , including
  vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events ,
  bringing our teams together to connect and celebrate in style.

ROLE OVERVIEW

The
Housekeeping Supervisor supports the Executive Housekeeper in leading the
housekeeping team to maintain the highest standards of cleanliness,
presentation, and service across guest rooms, public areas, and back-of-house
spaces.

This role involves supervising daily operations,
allocating tasks, conducting inspections, and ensuring staff are motivated,
well-trained, and supported to deliver a luxury experience. With a keen eye for
detail and a hands-on leadership style, the Housekeeping Supervisor plays a
vital role in creating an exceptional guest journey and upholding the
reputation of Montcalm Collection Hotels

RESPONSIBILITIES

• Supervise daily housekeeping operations,
  ensuring all areas are cleaned to five-star standards.
• Conduct daily room, corridor, and public area
  inspections, addressing any deficiencies.
• Allocate tasks and monitor workload to ensure
  efficient use of staff resources.
• Ensure departure rooms are prioritised to
  support smooth guest check-ins.
• Oversee staff grooming, presentation, and
  compliance with professional standards.
• Support the training, development, and
  performance evaluation of team members.
• Handle guest requests and complaints promptly
  and professionally.
• Collaborate with Front Office regarding room
  moves, early arrivals, and special requests.
• Monitor supply levels of linens, amenities, and
  cleaning products; assist with ordering and stock control.
• Ensure proper handling, storage, and use of
  cleaning equipment and chemicals.
• Maintain accurate records of room status, lost
  found items, and housekeeping activities.
• Support onboarding of new colleagues and
  delivery of safety and operational training.
• Foster a culture of teamwork, accountability,
  and continuous improvement.

SKILLS AND QUALIFICATIONS

• Previous experience in a housekeeping
  supervisory role, ideally within a luxury hotel.
• Strong organisational and multitasking
  abilities.
• Excellent communication and interpersonal
  skills.
• Ability to lead and motivate a diverse team.
• Knowledge of housekeeping systems and Microsoft
  Office Suite.
• High attention to detail and commitment to
  maintaining luxury standards.

WORKING CONDITIONS

• Flexibility to work shifts, including weekends,
  evenings, and holidays.
• Ability to work in a fast-paced environment.
• Physical requirements: prolonged
  standing/walking, manual handling, and lifting to 25 lbs.

Candidates must be authorised to live and work in the UK.
Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just
buzzwords. We genuinely value the unique perspectives everyone brings,
regardless of gender, ethnicity, age, disability, or background. Our culture
thrives on mutual respect, and we provide a workplace free from discrimination
and prejudice.

Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.

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