At a Glance
- Tasks: Support the housekeeping team by maintaining cleanliness and delivering supplies throughout the hotel.
- Company: Inhabit Hotels, focused on wellness and restorative guest experiences.
- Benefits: Competitive salary, generous holiday allowance, and wellbeing support.
- Other info: Flexible shifts, opportunities for growth, and fun team events.
- Why this job: Join a vibrant team and create a welcoming environment for guests.
- Qualifications: Attention to detail, good communication skills, and a commitment to excellence.
The predicted salary is between 22000 - 26000 £ per year.
Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired.
Benefits
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands‑on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City‑wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Overview
The Housekeeping Porter plays a vital support role within the housekeeping department, ensuring the smooth operation of cleaning and maintenance activities across guest rooms, public areas, and staff spaces. This position is responsible for assisting the housekeeping team by transporting linen and supplies, maintaining equipment, and contributing to the overall cleanliness and presentation of the hotel. The Housekeeping Porter also interacts with guests and other departments to deliver exceptional service and uphold the hotel’s standards of hygiene, safety, and guest satisfaction. The role requires a proactive, detail‑oriented individual with strong organizational skills and a commitment to excellence. By working collaboratively with the housekeeping team and responding promptly to requests, the Housekeeping Porter helps create a welcoming and comfortable environment for all guests.
The Housekeeping Porter provides essential support to the housekeeping team by ensuring the smooth flow of supplies, maintaining cleanliness in public and staff areas, and assisting with room setups and turnovers. This role is key to delivering a high standard of hygiene and comfort throughout the hotel, contributing directly to a positive guest experience through efficient service and attention to detail.
Responsibilities
- Greet hotel guests with a warm welcome and smile.
- Assist the housekeeping team by delivering and collecting linen, supplies, and amenities throughout the property.
- Maintain and organize cleaning carts and equipment.
- Support the housekeeping team in room setups, ensuring rooms are prepared for special requests or events.
- Ensure all public areas and staff spaces are clean, tidy, and well‑maintained.
- Vacuum carpets, sweep and mop floors, and maintain cleanliness of marble, wood, and other specialized surfaces.
- Ensure all furniture, fixtures, and equipment are in excellent condition and report any maintenance issues promptly.
- Provide courteous and professional service to guests, responding to inquiries with helpful and positive communication.
- Assist housekeeping staff with room turnovers and general cleaning tasks when necessary.
- Respond promptly to housekeeping supervisors’ or management’s requests.
- Follow all health and safety regulations and guidelines, including the proper handling and disposal of waste.
- Use cleaning chemicals safely and effectively, in accordance with hotel protocols and training.
- Ensure that all cleaning equipment is maintained and used in a safe and efficient manner.
- Assist with deep cleaning projects and other special tasks as assigned by the housekeeping supervisor.
- Any lost property found in the public areas must be handed in to the supervisor.
- Participate in regular training sessions to stay updated on hotel standards and best practices in hygiene and safety.
- Work closely with the housekeeping team and other hotel departments to coordinate efforts and provide seamless service.
- Carry out additional duties as assigned by the Housekeeping Supervisor.
This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.
Skills And Qualifications
- Exceptional attention to detail and a commitment to maintaining high standards.
- Good communication and interpersonal skills.
- Excellent organizational and multitasking skills.
- Ability to work under pressure and meet tight deadlines.
- Flexibility to adapt to changing guest needs and preferences.
- Dedication to providing an exceptional guest experience.
Working Conditions
- Flexibility to work shifts, including weekends, holidays, and evenings, as required.
- Ability to work in a fast‑paced, high‑pressure environment.
- Physical demands such as being on the feet for long periods of time and manual handling.
- Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Housekeeping Porter employer: Inhabit Hotels
Inhabit Hotels is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee wellbeing and growth. With generous benefits such as a competitive salary, extensive holiday allowance, and tailored wellbeing experiences, employees are empowered to thrive both personally and professionally in the vibrant setting of west London. The opportunity for continuous learning and development, alongside a commitment to celebrating life's milestones, makes Inhabit Hotels a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Porter
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Inhabit Hotels. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Inhabit Hotels
Don't be shy about reaching out to Inhabit Hotels directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Porter
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Inhabit Hotels and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Inhabit Hotels
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
