Cluster Maintenance Manager in City of Westminster

Inhabit Hotels spans two urban wellness hotels in west London. We were born from the desire to offer guests a truly restorative experience, fostering mindfulness, healthy habits and better sleep. We want our guests to leave feeling nourished, rested and inspired. With Paddington and Bayswater on our doorsteps, we’ll also give you the tools to explore what our corner of the city has to offer. Inhabit is much more than a hotel; it’s a community that will welcome you back, time and time again. We strongly believe that the hospitality and tourism sector can affect positive change in people’s lives, particularly by creating job opportunities.

Why Join Montcalm Collection

• Competitive salary that reflects your talent, contribution, and potential.
• Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service-supporting your life beyond work.
• Paid birthday leave, so you can celebrate your special day your way.
• We celebrate life's milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
• Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
• Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
• Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments-helping you stay at your best.
• Cycle to Work scheme, supporting a healthier and more sustainable lifestyle.
• Preferential gym membership rates, helping you maintain your health and vitality.
• Continuous learning and development opportunities, from hands-on training to leadership masterclasses-empowering your career growth.
• Paid volunteering day, giving you the opportunity to support a charity close to your heart.
• Employee referral programme, rewarding you for bringing great talent into our teams.
• Complimentary meals on duty in our team restaurant.
• Exclusive room rate discounts across the Montcalm Collection.
• International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
• City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
• Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
• Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.

Overview

The Cluster Maintenance Manager is responsible for overseeing and managing the maintenance operations across multiple hotel properties within the cluster, ensuring that all facilities are maintained to the highest standards of safety, functionality, and luxury brand expectations. This role plays a critical part in delivering an exceptional guest experience by ensuring that all mechanical, electrical, plumbing, and structural systems are operating efficiently and reliably. The manager leads a team of skilled technicians and coordinates with external contractors to execute both reactive and preventive maintenance programs. They work closely with hotel leadership, including front office and housekeeping teams, to promptly resolve maintenance issues and uphold the aesthetic and operational integrity of the properties. In addition to managing daily operations, the Cluster Maintenance Manager is responsible for budget control, inventory management, regulatory compliance, and energy conservation initiatives. They also play a key role in emergency preparedness and response, ensuring the safety and well‑being of guests and staff.

Responsibilities

• Oversee and manage the day‑to‑day operations of the maintenance department, including HVAC, electrical, plumbing, carpentry, and general building maintenance.
• Ensure all maintenance requests and issues are addressed promptly and effectively to minimize guest disruption and maintain high service standards.
• Collaborate with the front desk and housekeeping teams to promptly address and resolve any maintenance issues reported by guests.
• Uphold the hotel’s luxury brand standards in all maintenance activities, ensuring the property’s appearance and functionality exceed guest expectations.
• Maintain the mechanical and electrical services, architectural content and decorative finishes to the existing high standards.
• Develop and implement a preventive maintenance program to ensure the property’s equipment and facilities are well‑maintained and in optimal working condition.
• Lead and manage maintenance teams as well as external contractors to enable safe, efficient and effective operations.
• Monitor and control maintenance expenses, including labour, materials, and contracted services.
• Maintain inventory of tools, supplies, and spare parts, ensuring the availability of critical items.
• Lead, train, and supervise a team of maintenance technicians, ensuring they deliver high‑quality work in a timely manner.
• Conduct regular performance evaluations, provide feedback, and foster a positive work environment that encourages teamwork and professional growth.
• Ensure that the team adheres to all hotel policies, safety protocols, and industry regulations.
• Ensure the property complies with all local, state, and federal regulations related to building safety, fire codes, and environmental standards.
• Conduct regular safety inspections and audits, implementing corrective actions as necessary to mitigate risks.
• Coordinate with external inspectors and service providers to ensure all certifications and inspections are up to date.
• Keep detailed records of maintenance projects, expenses, and any issues that arise.
• Implement and monitor energy conservation initiatives to reduce operational costs and environmental impact.
• Analyse energy consumption patterns and recommend improvements to enhance efficiency without compromising guest comfort.
• Lead the emergency response team along with the Head of Technical Services and General Manager during crisis situations.

Skills and Qualifications

• Bachelor’s degree in engineering, Facilities Management, or a related field preferred.
• Minimum of 3 years of experience in maintenance management, preferably in a luxury hotel or high‑end hospitality environment.
• Strong technical knowledge in HVAC, electrical, plumbing, and building systems.
• Excellent leadership and team management skills.
• Proven ability to manage budgets and control costs.
• Strong problem‑solving skills with a proactive and detail‑oriented approach.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, team members, and external vendors.
• Familiarity with building codes, safety regulations, and environmental standards.
• Proficient in using maintenance management software and other relevant tools.
• Ability to work flexible hours, including evenings, weekends, and holidays as needed.

Working Conditions

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a high‑pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.