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- Tasks: Lead daily operations and ensure top-notch guest experiences in a luxury hotel.
- Company: Prestigious luxury hotel brand in Greater London.
- Benefits: Competitive salary, discounts, and opportunities for professional growth.
- Why this job: Join a dynamic team and elevate guest experiences in a luxurious setting.
- Qualifications: Supervisory experience in hospitality and strong leadership skills.
- Other info: Flexible hours with a focus on career development.
The predicted salary is between 36000 - 60000 £ per year.
A luxury hotel brand in Greater London is seeking a Duty Manager to oversee day-to-day operations, ensuring luxury service standards are maintained. This role requires supervisory experience in a hotel environment and strong leadership skills. The ideal candidate will manage guest complaints, support staff, and ensure guest satisfaction.
Benefits include competitive salary, discounts, and professional development opportunities. This is an on-site position requiring flexible hours.
Luxury Duty Manager - Guest Experience & Operations Lead employer: Inhabit Hotels | B Corp™
Contact Detail:
Inhabit Hotels | B Corp™ Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Luxury Duty Manager - Guest Experience & Operations Lead
✨Tip Number 1
Network like a pro! Reach out to people in the luxury hotel industry, especially those who work at the brand you're eyeing. A friendly chat can open doors and give you insider info on what they're really looking for.
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for guest experience shine through. Share stories that highlight your leadership skills and how you've turned guest complaints into positive outcomes.
✨Tip Number 3
Research the brand! Understand their values and service standards. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! We make it easy for you to find roles that match your skills. Plus, it shows you're serious about joining our luxury hotel family. Don't miss out on those professional development opportunities!
We think you need these skills to ace Luxury Duty Manager - Guest Experience & Operations Lead
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your supervisory experience in a hotel environment. We want to see how you've led teams and maintained luxury service standards in your previous roles.
Tailor Your Application: Don’t just send the same CV everywhere! Tailor your application to reflect the specific skills and experiences that match the Duty Manager role. We love seeing candidates who take the time to connect their background with our needs.
Be Personable: Since this role is all about guest experience, let your personality shine through in your cover letter. Share a brief story or example of how you’ve handled guest complaints or ensured satisfaction in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Inhabit Hotels | B Corp™
✨Know the Luxury Brand
Before your interview, do some homework on the hotel brand. Understand their values, service standards, and what sets them apart in the luxury market. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll need to demonstrate strong leadership. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved guest satisfaction. Be ready to discuss how you can inspire and support staff in maintaining high service standards.
✨Prepare for Guest Complaint Scenarios
Expect questions about handling guest complaints. Think of specific situations where you've turned a negative experience into a positive one. Highlight your problem-solving skills and ability to remain calm under pressure, as this is crucial in a luxury environment.
✨Flexibility is Key
Since this role requires flexible hours, be prepared to discuss your availability and willingness to adapt to the hotel's needs. Show that you're committed to providing exceptional service, no matter the time of day, and that you understand the demands of the hospitality industry.
