At a Glance
- Tasks: Lead a team to ensure our hotel is clean and welcoming for guests.
- Company: Inhabit Hotels is a B Corp focused on wellness and community in London.
- Benefits: Enjoy competitive pay, wellbeing support, discounts, and 28 days holiday.
- Other info: Special day off on your birthday and ongoing training opportunities.
- Why this job: Join a supportive team that values diversity and creates positive guest experiences.
- Qualifications: Experience in housekeeping and strong leadership skills are essential.
The predicted salary is between 24000 - 36000 £ per year.
BRAND INTRODUCTION
At Montcalm Collection, we believe that timeless style and genuine hospitality are more than just values; they’re a way of life. Our people are the heart of our hotels: passionate individuals working together as a team, united by an unwavering commitment to providing first-class personal service.
Our collection spans some of London’s most storied buildings, from elegant Georgian townhouses and an 18th-century brewery to a historic head office and a contemporary architectural landmark. Each hotel has its own unique story, and within everyone, our team create unforgettable experiences for our guests.
While our walls speak of history, it’s our people, their ambition, and their creativity that shapes our future.
Join us, and become part of a culture that celebrates individuality, nurtures potential, and upholds the very highest standards of the art of hospitality.
WHY JOIN MONTCALM COLLECTION
- Competitive salary that reflects your talent, contribution, and potential.
- Generous holiday allowance, starting at 28 days (including bank holidays) and increasing with service—supporting your life beyond work.
- Paid birthday leave, so you can celebrate your special day your way.
- We celebrate life’s milestones with you, offering generous gifts and financial support for special occasions such as weddings and the arrival of a new baby.
- Comprehensive wellbeing support, including free access to our Employee Assistance Programme provided by Hospitality Action, offering confidential support, wellbeing resources, and free legal advice.
- Tailored wellbeing experiences, from yoga sessions and life coaching to wellbeing workshops designed to support both mind and body.
- Cashback healthcare plan, covering dental, optical, physiotherapy, and alternative treatments—helping you stay at your best.
- Preferential gym membership rates, helping you maintain your health and vitality.
- Continuous learning and development opportunities, from hands-on training to leadership masterclasses—empowering your career growth.
- Paid volunteering day, giving you the opportunity to support a charity close to your heart.
- Employee referral programme, rewarding you for bringing great talent into our teams.
- Complimentary meals on duty in our team restaurant.
- Exclusive room rate discounts across the Montcalm Collection.
- International hotel discounts through Marriott Bonvoy, giving you access to exceptional global experiences.
- City-wide discounts and perks, with savings across retail, entertainment, essential services, fashion, and more.
- Recognition programmes, including vouchers and curated rewards that celebrate excellence and individuality.
- Elegant annual celebrations and social events, bringing our teams together to connect and celebrate in style.
Role Overview
The Housekeeping Supervisor supports the Executive Housekeeper in leading the housekeeping team to maintain the highest standards of cleanliness, presentation, and service across guest rooms, public areas, and back-of-house spaces.
This role involves supervising daily operations, allocating tasks, conducting inspections, and ensuring staff are motivated, well-trained, and supported to deliver a luxury experience. With a keen eye for detail and a hands-on leadership style, the Housekeeping Supervisor plays a vital role in creating an exceptional guest journey and upholding the reputation of Montcalm Collection Hotels
Responsibilities
- Supervise daily housekeeping operations, ensuring all areas are cleaned to five-star standards.
- Conduct daily room, corridor, and public area inspections, addressing any deficiencies.
- Allocate tasks and monitor workload to ensure efficient use of staff resources.
- Ensure departure rooms are prioritised to support smooth guest check-ins.
- Oversee staff grooming, presentation, and compliance with professional standards.
- Support the training, development, and performance evaluation of team members.
- Handle guest requests and complaints promptly and professionally.
- Collaborate with Front Office regarding room moves, early arrivals, and special requests.
- Monitor supply levels of linens, amenities, and cleaning products; assist with ordering and stock control.
- Ensure proper handling, storage, and use of cleaning equipment and chemicals.
- Maintain accurate records of room status, lost & found items, and housekeeping activities.
- Support onboarding of new colleagues and delivery of safety and operational training.
- Foster a culture of teamwork, accountability, and continuous improvement.
Skills And Qualifications
- Previous experience in a housekeeping supervisory role, ideally within a luxury hotel.
- Strong organisational and multitasking abilities.
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Housekeeping Supervisor in London employer: Inhabit Hotels | B Corp™
Montcalm Collection is an exceptional employer that prioritises luxury hospitality and employee development in the heart of London. With a strong focus on service excellence, we foster a collaborative work culture where your meticulous attention to detail will be valued and rewarded. Join us for unparalleled growth opportunities and the chance to elevate guest experiences in a vibrant and dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in London
✨Tip Number 1
Familiarise yourself with Inhabit Hotels' ethos and values. Understanding their focus on wellness and mindfulness will help you align your responses during interviews, showcasing how your personal values match their mission.
✨Tip Number 2
Highlight your leadership experience in previous roles. Be prepared to discuss specific examples of how you've motivated and managed a team, as this is crucial for the Housekeeping Supervisor position.
✨Tip Number 3
Network within the hospitality industry, especially with professionals who have worked at Inhabit Hotels or similar establishments. Personal connections can provide valuable insights and potentially increase your chances of getting noticed.
✨Tip Number 4
Prepare to discuss your approach to maintaining high cleanliness standards and managing housekeeping operations efficiently. Being able to articulate your strategies will demonstrate your suitability for the role.
We think you need these skills to ace Housekeeping Supervisor in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in housekeeping and supervisory roles. Emphasise your leadership skills and any achievements that demonstrate your ability to manage a team effectively.
Craft a Compelling Cover Letter:Write a cover letter that reflects your passion for hospitality and your understanding of Inhabit Hotels' mission. Mention specific experiences that align with the responsibilities of the Housekeeping Supervisor role.
Showcase Attention to Detail:In your application, provide examples of how you ensure cleanliness and presentation standards in previous roles. This is crucial for a position that requires keen attention to detail.
Highlight Team Management Skills:Discuss your experience in managing teams, including how you motivate staff and handle challenges. This will demonstrate your capability to lead the housekeeping team effectively.
How to prepare for a job interview at Inhabit Hotels | B Corp™
✨Show Your Passion for Hospitality
Inhabit Hotels values a passion for creating positive experiences. Be prepared to share specific examples of how you've gone above and beyond in previous roles to ensure guest satisfaction.
✨Demonstrate Leadership Skills
As a Housekeeping Supervisor, you'll need strong leadership abilities. Discuss your experience in managing teams, resolving conflicts, and motivating staff to maintain high standards of cleanliness and presentation.
✨Highlight Attention to Detail
Attention to detail is crucial in housekeeping. Prepare to discuss how you ensure that every room and public area meets cleanliness standards, and provide examples of how you've identified and addressed issues in the past.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think about situations where you've had to handle guest complaints or manage unexpected challenges, and be ready to explain your thought process and actions.
