Executive Housekeeper

The Executive Housekeeper is responsible for overseeing all housekeeping operations and team daily within the Hotel. This role involves the planning, preparation, and execution of high-quality housekeeping services and looking after all public areas in and around the hotel. The Executive Housekeeper works closely with the General Manager on providing the luxury experience throughout the guest journey from the moment they set eyes on our property, throughout their journey experiencing our facilities to a post stay experience should they need to call back for anything left in the room. The Executive Housekeeper exhibits a meticulous eye for detail, a passion for luxury and the ability to lead, inspire and motivate a diverse team. The role is critical to maintaining reputation and delivery of unparalleled guest experiences via human thoughtful touches and a top-quality product.

The Executive Housekeeper is responsible for leading and managing the overall housekeeping operations across the hotel, ensuring that guest rooms, public areas, back-of-house spaces, and laundry services are maintained to the highest standards of cleanliness, hygiene, and presentation. This role involves strategic planning, staff supervision, inventory control, and coordination with other departments to deliver an exceptional guest experience. As a senior leader within the hotel, the Executive Housekeeper sets the tone for professionalism, service excellence, and continuous improvement, ensuring the department operates efficiently and aligns with the hotel’s standards and guest expectations.

Key Responsibilities

• Supervise and train housekeeping staff, including scheduling and assigning tasks.
• Ensure that all Hotel Guest rooms, and public areas are well maintained and meet the desired standards of cleanliness and presentation.
• Develop and implement cleaning procedures and protocols.
• Conduct quality control checks to ensure work meets established standards.
• Manage inventory of cleaning supplies and equipment, including requisitions for restocking.
• Resolve customer complaints related to housekeeping services.
• Address maintenance issues and report to the maintenance department.
• Monitor and ensure compliance with occupational health and safety standards.
• Perform administrative tasks as required.
• Collaborate with other departments to ensure facilities are maintained to high standards.
• Consistently strive to delight guests and hotel clients.
• Organise maintenance of all hotel guest rooms and public areas, as well as back of the house, ensuring that the highest standards of cleanliness and disinfection are met.
• Accept responsibility and follow instructions from the General Manager.
• Create and maintain good working relationships within the department and with other departments such that a high level of morale is sustained.
• Arrange department purchasing and take responsibility for the quality and the cost.
• Maintain consistent, accurate stock records.
• Contribute to all remodelling and renovation projects.
• Role Model a philosophy of work and conduct consistent with the professionalism expected of management colleagues.
• Oversee operation of Laundry/Valet and Uniform Room.
• Coordinate preventative maintenance programs with the Maintenance Manager.
• Oversee the retrieval, safekeeping and disbursement of all lost and found items consistent with company policy.
• Oversee department recruitment and training.
• Conduct regular Housekeeping Meetings to keep Team informed of policies and procedures, special events, further improvement plans and guest comments.
• Keep informed with the housekeeping standards of competitor hotels.
• Interact with individuals outside the hotel, such as suppliers, contractors, labour relations representations and competitors.
• Have ultimate responsibility and accountability for Health & Safety training of all department Colleagues and for the overall accident record of the department.
• Responsible for taking necessary proactive steps to reduce/eliminate Colleague accidents.

This job description sets out the main responsibilities related to the role at Montcalm Collection. It is not intended to be exhaustive, and duties may be varied from time to time as required by management to meet the needs of the business.

Skills & Qualifications

• High attention to detail and commitment to a luxury quality.
• Passion for excellence and innovation.
• Strong communication and interpersonal skills.
• Exemplary leadership, motivational and team management abilities.
• Excellent organizational and multitasking skills.
• Ability to work under pressure and meet tight deadlines.
• Flexibility to adapt to changing guest needs and preferences.
• Dedication to providing an exceptional guest experience.

Working Condition

• Flexibility to work shifts, including weekends, holidays, and evenings, as required.
• Ability to work in a fast-paced, high-pressure environment.
• Physical demands such as being on the feet for long periods of time and manual handling.
• Must be able to lift up to 25 pounds and perform physical tasks related to housekeeping duties.

Benefits

• Competitive salary.
• A supportive, empowering team environment.
• Benefits platform with various discounts.
• 28 holidays including eight bank holidays, with more holidays after two-year service.
• Cash-back health benefits, including optical, dental, chiropractor and physio services.
• Discounted gym membership.
• Access to Wellbeing platform and sessions, including EAP.
• Awards and Recognition Programme.
• Annual parties.
• Regular and ongoing training and development, including leadership workshops.
• Enjoy a paid day off to celebrate your birthday – because your special day matters!

Eligibility

Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.

Equal Opportunity Employer

At Montcalm Collection, diversity and inclusion aren’t just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice. Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.