At a Glance
- Tasks: Lead and develop a team in customer service, ensuring top-notch support and order management.
- Company: Ingredion is a Fortune 500 company providing innovative ingredient solutions globally.
- Benefits: Enjoy competitive pay, 33 vacation days, flexible work options, and wellness support.
- Other info: This role offers hybrid working in Manchester with opportunities for career advancement.
- Why this job: Join a culture of appreciation and growth while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a degree in Business or related field required.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Team Leader, Customer Service Support role at Ingredion Incorporated
Join to apply for the Team Leader, Customer Service Support role at Ingredion Incorporated
Company Background
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
Team Leader Customer Support
Company Background
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
Location: Manchester
Workplace Type: Hybrid
Ingredion is looking for a dedicated Customer Service Team Leader! This role will test your management, administrative, and stakeholder skills
The Team Leader, Customer Service Support is responsible for supporting the Customer Management team, ensuring the effective management of support services such as order processing, source changes, and general customer management. The role reports to the Manager of Customer Service in EMEA.
What You Will Do
- Team Leadership - Lead, motivate, and develop a team of Customer Services professionals.
- Customer Centricity - Advocates for customer needs, ensuring that Customer feedback is heard and addressed. Anticipating customer needs and potential issues before they arise is a key aspect of the role. Arrange mass communications to Customers.
- Execute Policy and procedures - Execute on customer service policies and procedures e.g. PCN process and Sox Audit
- Managing KPIs and Reporting: Set and track performance metrics for the order processing team. Gather and analyse large volumes of data from multiple sources, including customer feedback, service interactions, and support tickets. Apply statistical methods and data analytics tools to identify patterns, trends, and areas for improvement.
- Management of Data - Maintain Customer Service Master data and Update process / user manuals including data on contracts, info-records, batch determination, packing proposal, pricing, rebates etc.
- Continuous Improvement - Collect and analyse data to identify areas for improvement.
- Service Delivery - Ensuring the delivery of the Order Entry processes within service level agreements
Qualified candidates will have:
- Proven experience in a Customer Services role including managing and driving Customer Service initiatives and projects successfully
- A university degree in Business, Supply chain or a related field.
- Managing and resolving conflicts. Addressing any team issues
- Some experience or desire to manage people/people management processes e.g. Recruitment, Performance, Engagement, Development etc. Managing and resolving conflicts. Addressing any team issues
- Problem solving skills. Ability to effectively develop innovative solutions to customer service challenges
- Strong Analytical skills - Analysing customer feedback, managing performance metrics and other data, Identify trends and areas for improvement.
- Attention to Detail - Meticulous attention to detail to ensure data accuracy and reliability
Benefits
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Generous Vacation Policy – Take advantage of 33 vacation days each year (bank holidays included), and benefit of the holiday purchase scheme
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities.
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Referral Program – Refer top talent and earn a bonus if they’re hired
- Company Pension Plan – Secure your future with financial support for retirement.
- Company Events – Join in on our Christmas party, family day, or Sustainability day for fun and connection
We value diversity in our company and do not discriminate on the basis of race, color, religion, age, national origin, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.
Ingredion offers support to applicants with disabilities throughout the recruitment process. If an applicant requires accommodation during the application or selection process, we will work with the applicant to meet their needs.
Privacy Notice: The Applicant Privacy Notice explains how Ingredion uses personal data of applicants and what rights an applicant has in relation to the use of this data for recruitment purposes. This notice applies to applications submitted through Ingredion\'s career websites and through third parties, such as recruitment agencies, job boards and other means, e. g. by post or e-mail. The announcement can be viewed here:
https://emea.ingredion.com/legal/candidate_privacy_notice.html
Relocation Available:
No
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
OtherIndustries
Food and Beverage Manufacturing, Food and Beverage Services, and Chemical Manufacturing
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#J-18808-LjbffrTeam Leader, Customer Service Support in Manchester employer: Ingredion Incorporated
Ingredion is an exceptional employer that prioritises employee well-being and career development, offering a competitive salary and a comprehensive benefits package that includes 33 vacation days and flexible work arrangements. With a strong focus on customer centricity and continuous improvement, employees are encouraged to grow their skills in a supportive environment that values innovation and teamwork. Located in Manchester, this role as Team Leader in Customer Service Support provides a unique opportunity to lead a dedicated team while contributing to sustainable ingredient solutions that impact consumers worldwide.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader, Customer Service Support in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingredion Incorporated. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingredion Incorporated before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Leader, Customer Service Support in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingredion Incorporated:Your cover letter is your chance to shine! Tell us why you want to work at Ingredion Incorporated specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingredion Incorporated!
How to prepare for a job interview at Ingredion Incorporated
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
