Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and develop a team in customer service, ensuring top-notch support and order management.
- Company: Ingredion is a Fortune 500 company providing innovative ingredient solutions globally.
- Benefits: Enjoy competitive pay, 33 vacation days, flexible work options, and wellness support.
- Why this job: Join a culture of appreciation and growth while making a real impact on customer satisfaction.
- Qualifications: Experience in customer service and a degree in Business or related field required.
- Other info: This role offers hybrid working in Manchester with opportunities for career advancement.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Team Leader, Customer Service Support role at Ingredion Incorporated
Join to apply for the Team Leader, Customer Service Support role at Ingredion Incorporated
Company Background
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
Team Leader Customer Support
Company Background
Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Ingredion’s wide range of ingredient solutions is strategically designed to address changing consumer trends and preferences. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals. And we do it all in a planet-friendly sustainable manner.
Location: Manchester
Workplace Type: Hybrid
Ingredion is looking for a dedicated Customer Service Team Leader! This role will test your management, administrative, and stakeholder skills
The Team Leader, Customer Service Support is responsible for supporting the Customer Management team, ensuring the effective management of support services such as order processing, source changes, and general customer management. The role reports to the Manager of Customer Service in EMEA.
What You Will Do
- Team Leadership – Lead, motivate, and develop a team of Customer Services professionals.
- Customer Centricity – Advocates for customer needs, ensuring that Customer feedback is heard and addressed. Anticipating customer needs and potential issues before they arise is a key aspect of the role. Arrange mass communications to Customers.
- Execute Policy and procedures – Execute on customer service policies and procedures e.g. PCN process and Sox Audit
- Managing KPIs and Reporting: Set and track performance metrics for the order processing team. Gather and analyse large volumes of data from multiple sources, including customer feedback, service interactions, and support tickets. Apply statistical methods and data analytics tools to identify patterns, trends, and areas for improvement.
- Management of Data – Maintain Customer Service Master data and Update process / user manuals including data on contracts, info-records, batch determination, packing proposal, pricing, rebates etc.
- Continuous Improvement – Collect and analyse data to identify areas for improvement.
- Service Delivery – Ensuring the delivery of the Order Entry processes within service level agreements
Mandatory Requirements
Qualified candidates will have:
- Proven experience in a Customer Services role including managing and driving Customer Service initiatives and projects successfully
- A university degree in Business, Supply chain or a related field.
- Managing and resolving conflicts. Addressing any team issues
Desirable Requirements
- Some experience or desire to manage people/people management processes e.g. Recruitment, Performance, Engagement, Development etc. Managing and resolving conflicts. Addressing any team issues
Required Behaviors And Skills
- Problem solving skills. Ability to effectively develop innovative solutions to customer service challenges
- Strong Analytical skills – Analysing customer feedback, managing performance metrics and other data, Identify trends and areas for improvement.
- Attention to Detail – Meticulous attention to detail to ensure data accuracy and reliability
Why Join Ingredion?
Benefits
Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
- Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
- Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
- Generous Vacation Policy – Take advantage of 33 vacation days each year (bank holidays included), and benefit of the holiday purchase scheme
- Flexible Work Arrangements – We value flexibility to support you both professionally and personally
- Career Growth – Learning, training, and development opportunities.
- Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
- Employee Referral Program – Refer top talent and earn a bonus if they’re hired
- Company Pension Plan – Secure your future with financial support for retirement.
- Company Events – Join in on our Christmas party, family day, or Sustainability day for fun and connection
Relocation available: No
We value diversity in our company and do not discriminate on the basis of race, color, religion, age, national origin, sex, gender identity, gender expression, sexual orientation, marital status, veteran status, military status, or disability status.
Ingredion offers support to applicants with disabilities throughout the recruitment process. If an applicant requires accommodation during the application or selection process, we will work with the applicant to meet their needs.
Privacy Notice: The Applicant Privacy Notice explains how Ingredion uses personal data of applicants and what rights an applicant has in relation to the use of this data for recruitment purposes. This notice applies to applications submitted through Ingredion\’s career websites and through third parties, such as recruitment agencies, job boards and other means, e. g. by post or e-mail. The announcement can be viewed here:
https://emea.ingredion.com/legal/candidate_privacy_notice.html
Relocation Available:
No
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Other
-
Industries
Food and Beverage Manufacturing, Food and Beverage Services, and Chemical Manufacturing
Referrals increase your chances of interviewing at Ingredion Incorporated by 2x
Get notified about new Customer Service Team Lead jobs in Manchester, England, United Kingdom.
Greater Manchester, England, United Kingdom 1 week ago
Fan Experience Supervisor – Customer Services
Manchester, England, United Kingdom 1 week ago
Manchester Area, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 3 weeks ago
Manchester, England, United Kingdom 3 days ago
Manchester, England, United Kingdom 2 weeks ago
Greater Manchester, England, United Kingdom 5 days ago
Cheadle Hulme, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 5 days ago
Customer Experience & Fulfilment Executive
Leyland, England, United Kingdom 2 weeks ago
St Helens, England, United Kingdom 2 weeks ago
Manchester, England, United Kingdom 1 day ago
Manchester, England, United Kingdom 1 month ago
Manchester, England, United Kingdom 1 week ago
Manchester, England, United Kingdom 2 months ago
Knutsford, England, United Kingdom 16 hours ago
Manchester, England, United Kingdom 6 days ago
Burnley, England, United Kingdom 1 month ago
Greater Manchester, England, United Kingdom 1 week ago
Todmorden, England, United Kingdom 1 month ago
Stockport, England, United Kingdom 4 days ago
Newton-Le-Willows, England, United Kingdom 3 weeks ago
Huddersfield, England, United Kingdom 5 days ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr
Team Leader, Customer Service Support employer: Ingredion Incorporated
Contact Detail:
Ingredion Incorporated Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader, Customer Service Support
✨Tip Number 1
Familiarise yourself with Ingredion's products and services. Understanding their ingredient solutions and how they cater to customer needs will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams in the past. Be ready to discuss specific situations where you motivated your team or resolved conflicts.
✨Tip Number 3
Brush up on your analytical skills. Be prepared to discuss how you've used data to drive improvements in customer service, as this role heavily relies on analysing performance metrics and customer feedback.
✨Tip Number 4
Emphasise your customer-centric approach. Think of examples where you've anticipated customer needs or addressed feedback effectively, as this is a key aspect of the Team Leader role.
We think you need these skills to ace Team Leader, Customer Service Support
Some tips for your application 🫡
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service and team leadership. Use keywords from the job description, such as 'customer centricity' and 'performance metrics', to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your leadership skills. Mention specific examples of how you've successfully managed teams or improved customer satisfaction in previous roles.
Highlight Relevant Skills: In your application, emphasise your problem-solving abilities, analytical skills, and attention to detail. These are crucial for the Team Leader position and should be backed up with concrete examples from your past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key traits for this role.
How to prepare for a job interview at Ingredion Incorporated
✨Showcase Your Leadership Skills
As a Team Leader, it's crucial to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your approach to conflict resolution and team development.
✨Emphasise Customer Centricity
Highlight your understanding of customer needs and how you've advocated for them in previous roles. Be ready to discuss specific instances where you anticipated customer issues and took proactive steps to address them.
✨Demonstrate Analytical Skills
Since the role involves managing KPIs and analysing data, prepare to discuss your experience with data analytics tools. Share examples of how you've used data to identify trends and implement improvements in customer service.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of scenarios where you've had to develop innovative solutions to customer service challenges and be ready to explain your thought process and outcomes.