Digital Technology Solutions Lead

Location: Manchester, United Kingdom

Reports to: Director – Global Commercial GTM Digital Partner and Data Governance.

Company Background: Ingredion is a Fortune 500 provider of ingredient solutions that helps nourish, comfort, sustain, and delight people around the world. Our specialty portfolio includes starch-based texturizers, clean and simple ingredients, plant-based proteins, sugar reduction and specialty sweeteners, and food systems. Our innovative ingredient solutions are used by consumers in everyday products, from foods and beverages to paper and pharmaceuticals.

We are fostering a culture of innovation in our products and services, as well as in how we work every day. Our Digital Technology Solutions organization has followed our digital strategy for the last several years and built a solid base for digital transformation through the deployment of several digital platforms that are adding value to the organization.

The Lead - Go to Market, Digital Technology Solutions will support the digital infrastructure and systems that facilitate efficient and effective Go to Market and digital marketing operations. The focus of this position will be to support the Digital Partner and contribute to specific aspects of projects or operations while gaining experience. The position requires a blend of technical skills, analytical thinking, and effective communication abilities to contribute to strategic projects within the Go to Market and digital marketing functions.

Core Responsibilities:

• System Support and Maintenance: Provide support for existing digital technology systems, including troubleshooting issues, performing routine maintenance, and assisting with updates or upgrades to ensure systems operate smoothly and efficiently.
• Project Support: Support project teams in the implementation of digital technology enhancements and projects. This may involve tasks such as documentation, coordination among team members, working with partner providers, conducting UAT, scheduling meetings, and tracking project progress.
• Documentation and Reporting: Prepare and maintain accurate documentation for systems, processes, and project activities. Assist in developing reports and presentations that communicate findings, progress, and recommendations to stakeholders.
• Process Improvement: Contribute to process improvement initiatives by identifying inefficiencies in current systems and processes.
• Learning and Development: Continuously learn about new technologies, digital marketing trends, and Go to Market best practices.
• Stakeholder Communication: Assist in communicating with internal and external stakeholders, including team members, managers, partner providers, and suppliers.
• Compliance and Security: Support efforts to ensure that digital systems and data handling practices comply with relevant regulations, policies, and security standards.
• Master Data Management: Support the wider MDM and business teams to ensure alignment and compliance to Ingredion’s Master data policies and procedures.

Qualified candidates will have:

• Understanding of Adobe, SFDC, Pardot and other related platforms that support the Go to Market and digital marketing operations.
• Familiarity with technologies such as IoT, AI and their application for GTM teams.
• Ability to analyze problems, identify solutions, and understand complex systems.
• Strong verbal and written communication skills to effectively articulate ideas, collaborate with team members, and communicate with stakeholders.
• Being flexible and adaptable to change is crucial in a fast-paced, technology-driven environment.
• Eagerness to learn new technologies, processes, and concepts to stay relevant in the field.
• Ability to work effectively in a team, contributing positively to team operations and working relationships.
• Entry-level roles may require little to no formal job experience, but internships or practical experience gained through projects, co-op placements, or related coursework can be highly beneficial.
• For this role, proficiency in multiple languages can be an advantage.
• Results-oriented mindset, with a focus on continuous improvement, agility, and delivering tangible business results.
• Ability and willingness to travel.

Requirements:

• Bachelor’s Degree in Information Systems, Computer Science or a related field is preferred.
• Certifications can complement formal education and may include areas such as IT service management (e.g., ITIL), project management (e.g., PMP, CAPM), data analysis (e.g., Microsoft or Google Data Analytics certifications), or specific technologies.
• Experience in a Digital Technology Systems Analyst role, with experience in management and implementation of customer-facing applications and Go to Market initiatives is a plus.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Ingredion provides accommodations to job applicants with disabilities throughout the hiring process.