At a Glance
- Tasks: Drive customer satisfaction and revenue growth in our Cloud division.
- Company: Join Ingram Micro, a leading tech company shaping the global IT ecosystem.
- Benefits: Competitive salary, commission, incentives, and career development opportunities.
- Other info: Full training provided and access to extensive technology learning resources.
- Why this job: Make a real impact by nurturing customer relationships and driving business success.
- Qualifications: Experience in customer success or sales, with strong communication skills.
The predicted salary is between 37800 - 46200 £ per year.
Job Description
An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division.
This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long-term relationship within assigned customers.
Customer Success Account Manager
What your role as a Customer Success Account Manager will involve
- Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more.
- Build and nurture strong relationships to drive retention and account growth.
- Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base.
Know your assigned customers' business inside out.
- Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up-sell rates.
- Become an expert & nurture growth in primary practice areas i. e.
Cyber Security, Collaboration, Productivity, or Iaa S.
Build customer-specific business plans for key vendor partners like Microsoft, Google, AWS and more.
- Collaborate and liaise with other Ingram Micro (local & global) teams. Work closely with sales, platform success and support resources to deliver exceptional customer experience.
- Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.
- Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth.
- To set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales, with a history of supporting revenue growth.
- Knowledge and experience in Cybersecurity is highly valued.
- Ability to manage multiple accounts and build collaborative partnerships.
- Experience navigating multi-tiered relationships with customers and service providers.
- An adaptable and solution-focused mindset with excellent communication skills.
- Willingness and ability to travel up to 25% of the time.
- Ethical, solution-focused mindset with a commitment to teamwork, continuous learning, and shared success.
- Ability to manage customer escalations and proactively address potential challenges.
- We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry's first business-to- consumer-like experience.
We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support.
Learn more at www. ingrammicro. com .
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners.
We want associates with a strong desire to succeed.
- We offer a competitive base, commission, market leading incentives programme and clear career development.
- You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
- #J-18808-Ljbffr
Customer Success Manager in Milton Keynes employer: ingrammicro
Ingram Micro is an exceptional employer, offering a dynamic work environment in Milton Keynes where innovation and collaboration thrive. With a strong focus on employee development, you will have access to excellent career progression opportunities while working closely with leading technology vendors like HPE. Enjoy a hybrid working model, competitive benefits including health insurance and wellness perks, and the chance to make a significant impact in the fast-paced networking technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at ingrammicro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like ingrammicro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to ingrammicro:Your cover letter is your chance to shine! Tell us why you want to work at ingrammicro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at ingrammicro!
How to prepare for a job interview at ingrammicro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
