Solutions Engineer

Solution Engineer – Pre‐Sales & Technical SupportJoin our team as a Solution Engineer reporting to the Head of Service Strategy. You will promote our complete service portfolio, contribute to solution presales and strategy development, and build technical relationships.

Responsibilities

Handle pre‐sales activities by creating solution proposals for incoming opportunities.

Communicate with partners/customers to clarify requirements or business needs.

Engage with customers to develop viable solutions.

Configure Cisco hardware and software using Cisco Commerce Workspace for entry‐level solutions.

Collaborate with teams and distributors to obtain pricing and configurations.

Determine pricing for Managed Services and Packaged Professional Services.

Communicate effectively with technical and non‐technical audiences.

Maximize application capabilities and support the use of new technologies.

Investigate and resolve complex issues, applying creative thinking.

Escalate technical queries to the company\’s practices and technical contacts.

Attend vendor events for technical updates and present offerings to stakeholders.

Qualifications

IT or Cybersecurity graduate.

Proven experience in an IT operational role or as a networking technical engineer.

Good understanding of Networking, SD‐WAN, Wireless and the Cisco/Meraki portfolio.

Awareness of Compute and Public Cloud.

Familiar with industry best practice for service delivery (ITIL).

Ability to understand a customer\’s environment to establish professional service and annuity‐centric service requirements.

Commercial understanding with a winning mentality.

About UsComms‐care, part of the Ingram Micro Group, is a multi‐award winning channel‐only IT service provider supporting customers across the UK & Ireland. Our HQ is in Cheshire Business Park in Lostock Gralam and we deliver outstanding service through a largely remote, team‐centric culture.

Benefits & OpportunitiesWe offer a competitive base salary, commission, market‐leading incentives, clear career development, and full training on the products you will specialise in. You will have access to a world‐leading catalogue of technology‐based learning.

How to ApplySend a copy of your most recent CV to the recruiting team.

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