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For Companies At a Glance
- Tasks: Manage the entire order process from receipt to delivery, ensuring customer satisfaction.
- Company: Ingram Micro partners with top tech brands like Apple and Microsoft, driving innovation in supply chain services.
- Benefits: Enjoy a competitive salary, commission, career development, and access to extensive tech training.
- Why this job: Join a dynamic team focused on growth, collaboration, and making an impact in the tech industry.
- Qualifications: Previous experience in customer service or order processing, strong attention to detail, and good PC skills required.
- Other info: Full training provided; perfect for those eager to learn and develop their careers.
The predicted salary is between 24000 - 38400 £ per year.
About The Job
An exciting opportunity has arisen for a result-driven person to join our Order Management Team on a permanent basis.
Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.
What your role as an Order Management Specialist will involve:
- Manage the end-to-end order management process
- Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
- Processing orders, identifying the correct processing method to use
- Handling order related queries, ETA, licenses, and POD requests
- Handling back order and billing
- High attention to currency exchange rates and profitability
- Support the sales team with P&A, Stock quotes, BID’s
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a Customer Service/Administrative/Order Processing environment
- A keen eye for attention to detail and accuracy
- The ability to communicate effectively, over the phone, via email and face to face
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
- A desire to learn, grow and develop.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team!
None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market-leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world-leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
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Order Management Specialist employer: Ingram Micro
Contact Detail:
Ingram Micro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist
✨Tip Number 1
Familiarise yourself with the technology products and services offered by Ingram Micro. Understanding their partnerships with major brands like Apple, Cisco, and Microsoft will help you speak confidently about their offerings during interviews.
✨Tip Number 2
Brush up on your order management processes and customer service skills. Being able to demonstrate your knowledge of handling complex orders and resolving customer queries will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Ingram Micro on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Order Management Specialist role.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to order processing and customer interactions. This will help you articulate your problem-solving skills and attention to detail effectively.
We think you need these skills to ace Order Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administrative roles, or order processing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your attention to detail and ability to communicate effectively. Mention specific examples of how you've successfully managed orders or resolved customer queries in the past.
Highlight Technical Skills: Since the role requires good PC skills, particularly with Microsoft Office, ensure you mention your proficiency in these tools. Provide examples of how you've used them in previous roles.
Show Enthusiasm for Learning: Express your desire to learn and grow within the company. Mention any relevant training or courses you've completed that relate to order management or customer service.
How to prepare for a job interview at Ingram Micro
✨Know the Order Management Process
Familiarise yourself with the end-to-end order management process. Be prepared to discuss how you would handle various scenarios, such as processing orders and managing queries. This shows your understanding of the role and its responsibilities.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for detail, be ready to provide examples from your past experiences where your attention to detail made a difference. This could include instances where you caught errors or improved processes.
✨Demonstrate Effective Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with customers or team members in previous positions. Consider sharing specific examples of how you resolved issues through clear communication.
✨Show Enthusiasm for Learning
Express your desire to learn and grow within the company. Ingram Micro values associates who are eager to develop their skills. Share any relevant training or courses you've undertaken that relate to order management or customer service.
