At a Glance
- Tasks: Support partners and customers with technical issues in Microsoft Azure and Microsoft 365.
- Company: Join a global leader in IT distribution and solutions, Ingram Micro.
- Benefits: Access to global career opportunities, continuous learning, and inclusive environment.
- Other info: Collaborative culture where your ideas matter and growth is supported.
- Why this job: Make a real impact in cloud technology while growing your career.
- Qualifications: 2-5 years in technical support with knowledge of Azure and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
At Ingram Micro, we’re redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realise the promise of technology—driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale.
Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organisations to stay productive, collaborative, and competitive.
We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the centre of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported.
As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimise disruption, and deliver an exceptional support experience.
What You’ll Do
- Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
- Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services
- Investigate outages, performance issues, and configuration-related incidents
- Deliver Tier 1–2 support and escalate complex issues with detailed analysis
- Restore services through fixes, workarounds, or configuration adjustments
- Collaborate with Microsoft and internal teams to resolve advanced platform issues
- Accurately document incidents, resolutions, and knowledge articles
- Contribute to continuous improvement of support processes, runbooks, and documentation
What You Bring
- 2–5 years of experience in technical support, cloud support, or similar environments
- Hands-on knowledge of Microsoft Azure and Microsoft 365
- Strong troubleshooting and analytical problem-solving skills
- Familiarity with Azure Portal and Microsoft 365 Admin Center
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
- Experience working with ticketing systems such as Zendesk or Jira
- Strong communication skills with a customer-first mindset
- Ability to prioritise and manage multiple incidents in a fast-paced environment
Nice to Have
- Experience in break-fix troubleshooting scenarios
- Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync)
- Exposure to service performance and availability troubleshooting
- PowerShell or scripting experience
- ITIL or incident management certification
- Experience in CSP or partner-based support environments
- Familiarity with Azure monitoring and diagnostic tools
Why Join Ingram Micro?
At Ingram Micro, your career is more than a job—it’s a journey of growth and impact. You’ll have access to global career opportunities, continuous learning, and the chance to work with cutting-edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best.
If you’re ready to grow your career, make a real difference, and help shape the future of cloud technology—let’s shape tomorrow, together.
Technical Support Engineer – Microsoft Azure & Microsoft 365 in Milton Keynes employer: Ingram Micro
At Ingram Micro, we foster a vibrant work culture that champions innovation and collaboration, making it an exceptional employer for those passionate about technology. With a strong commitment to employee growth, we offer continuous learning opportunities and the chance to work with cutting-edge technologies in a supportive environment. Join us in our mission to empower businesses globally while enjoying a workplace where your ideas are valued and your career can flourish.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Microsoft Azure & Microsoft 365 in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current employees at Ingram Micro on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your Azure and Microsoft 365 knowledge. We recommend going through common troubleshooting scenarios and being ready to discuss how you would handle them in real-time.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Use examples from your past experiences where you resolved technical issues quickly and effectively, just like you would in the role!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Ingram Micro.
We think you need these skills to ace Technical Support Engineer – Microsoft Azure & Microsoft 365 in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Technical Support Engineer role. Highlight your hands-on knowledge of Microsoft Azure and Microsoft 365, and don’t forget to mention any relevant troubleshooting experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and how you can contribute to our Unified Support team. Share specific examples of how you've resolved technical issues in the past.
Showcase Your Problem-Solving Skills:In your application, emphasise your analytical problem-solving skills. We want to see how you approach challenges, especially in fast-paced environments. Give us a glimpse of your thought process when diagnosing issues!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ingram Micro
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Be ready to discuss specific features, troubleshooting techniques, and any recent updates. This will show that you're not just familiar with the platforms but genuinely passionate about them.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of real-life examples from your past experiences where you successfully resolved technical issues, especially in cloud environments. This will help you showcase your analytical abilities.
✨Showcase Your Customer-First Mindset
In a support role, communication is key. Prepare to discuss how you've prioritised customer needs in previous roles. Share examples of how you’ve handled difficult situations or escalated issues while keeping the customer informed and satisfied.
✨Familiarise Yourself with the Company Culture
Research Ingram Micro’s values and mission. Be ready to explain how your personal values align with theirs, particularly around collaboration, accountability, and continuous improvement. This will demonstrate that you’re not just looking for a job, but a place where you can contribute meaningfully.
