At a Glance
- Tasks: Lead critical customer escalations and drive root-cause analysis in a global tech environment.
- Company: Ingram Micro, a leader in technology solutions with a focus on innovation.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Collaborative culture with opportunities to engage with senior stakeholders.
- Why this job: Make a real impact by improving platform reliability and advocating for customers.
- Qualifications: Extensive experience in incident leadership and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ingram Micro is seeking a highly experienced Principal Support Engineer to lead critical customer escalations and drive root-cause analysis across their platform ecosystem.
You will partner with Engineering and Product leadership and communicate with senior stakeholders up to Director and VP levels.
The role emphasizes incident leadership, reliability improvements, and strategic customer advocacy as part of a global technology environment.
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Senior Incident Leader & Platform Reliability Engineer in Milton Keynes employer: Ingram Micro
At Ingram Micro, we are committed to fostering a dynamic and inclusive work culture that empowers our employees to tackle complex technical challenges on a global scale. As a Principal Support Engineer, you will not only lead critical customer escalations but also have access to extensive career growth opportunities and resources that support your professional development. Join us in shaping the future of technology distribution while enjoying the flexibility of remote work and being part of a collaborative team that values your expertise and innovative ideas.
