At a Glance
- Tasks: Manage the entire order process from receipt to delivery, ensuring customer satisfaction.
- Company: Ingram Micro partners with top tech brands like Apple and Microsoft, driving innovation in supply chain services.
- Benefits: Enjoy a competitive salary, commission, career development, and access to extensive tech training.
- Other info: Full training provided; perfect for those eager to learn and develop their careers.
- Why this job: Join a dynamic team focused on growth, collaboration, and making an impact in the tech industry.
- Qualifications: Previous experience in customer service or order processing, strong attention to detail, and good PC skills required.
The predicted salary is between 24000 - 38400 £ per year.
Location: Milton Keynes - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About Us
At Ingram Micro, we shape tomorrow through the technology solutions we deliver today. We are proud to partner with some of the world’s leading technology manufacturers, including Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Red Hat, AWS, and Intel. As a global expert in technology and supply chain services, Ingram Micro has established, integrated relationships with customers, enabling them to operate more efficiently and successfully in the markets they serve. We offer opportunities to learn and develop, while encouraging people to take ownership of their growth, contribute ideas, and make things happen. At Ingram Micro, ambition, curiosity, and taking initiative are recognised and supported.
About The Job
The Order Management Specialist plays an important role in helping shape the customer experience by supporting the smooth and accurate processing of orders, from confirmation through to delivery. This entry‑level position works closely with sales, logistics, vendors, and customers, contributing to the effective management of orders, timely resolution of queries, and the delivery of consistent service standards. You’ll be encouraged to take ownership of your work, learn through experience, and contribute ideas that support the wider team and business.
This role offers a strong foundation for someone early in their career who is keen to develop skills in operations, customer service, and the technology distribution industry, while being part of an organisation focused on growth, ownership, and shaping what comes next.
What you can expect to be getting up to as an Order Management Specialist:
- Process and manage customer orders, ensuring details are accurate and recorded correctly.
- Track orders from confirmation through to delivery, supporting timely fulfilment.
- Work collaboratively with our Sales teams, partners, and vendors to support the management of valuable and sometimes complex orders.
- Provide first‑level support for post‑sales questions and order updates.
- Maintain accurate records and follow internal processes and documentation requirements.
- Support sales and finance teams with basic order, billing, and data‑entry tasks.
- Contribute ideas to improve processes and customer experience.
In order to set you up for success, we are looking for the following skills and experience:
- Previous experience in a Customer Service/Administrative/Order Processing environment
- A keen eye for attention to detail and accuracy
- The ability to communicate effectively, over the phone, via email and face to face
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
- A desire to learn, grow and develop.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.
None of this is achievable without great people, with a complete customer focus.
Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
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Order Management Specialist in Milton Keynes employer: Ingram Micro
At Ingram Micro, we are committed to fostering a dynamic and inclusive work culture that empowers our employees to tackle complex technical challenges on a global scale. As a Principal Support Engineer, you will not only lead critical customer escalations but also have access to extensive career growth opportunities and resources that support your professional development. Join us in shaping the future of technology distribution while enjoying the flexibility of remote work and being part of a collaborative team that values your expertise and innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Order Management Specialist in Milton Keynes
✨Tip Number 1
Familiarise yourself with the technology products and services offered by Ingram Micro. Understanding their partnerships with major brands like Apple, Cisco, and Microsoft will help you speak confidently about their offerings during interviews.
✨Tip Number 2
Brush up on your order management processes and customer service skills. Being able to demonstrate your knowledge of handling complex orders and resolving customer queries will set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Ingram Micro on platforms like LinkedIn. They can provide valuable insights into the company culture and the specifics of the Order Management Specialist role.
✨Tip Number 4
Prepare for potential interview questions by practising scenarios related to order processing and customer interactions. This will help you articulate your problem-solving skills and attention to detail effectively.
We think you need these skills to ace Order Management Specialist in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in customer service, administrative roles, or order processing. Use keywords from the job description to demonstrate that you meet the requirements.
Craft a Compelling Cover Letter:Write a cover letter that showcases your attention to detail and ability to communicate effectively. Mention specific examples of how you've successfully managed orders or resolved customer queries in the past.
Highlight Technical Skills:Since the role requires good PC skills, particularly with Microsoft Office, ensure you mention your proficiency in these tools. Provide examples of how you've used them in previous roles.
Show Enthusiasm for Learning:Express your desire to learn and grow within the company. Mention any relevant training or courses you've completed that relate to order management or customer service.
How to prepare for a job interview at Ingram Micro
✨Know the Order Management Process
Familiarise yourself with the end-to-end order management process. Be prepared to discuss how you would handle various scenarios, such as processing orders and managing queries. This shows your understanding of the role and its responsibilities.
✨Highlight Your Attention to Detail
Since the role requires a keen eye for detail, be ready to provide examples from your past experiences where your attention to detail made a difference. This could include instances where you caught errors or improved processes.
✨Demonstrate Effective Communication Skills
Effective communication is key in this role. Prepare to discuss how you've successfully communicated with customers or team members in previous positions. Consider sharing specific examples of how you resolved issues through clear communication.
✨Show Enthusiasm for Learning
Express your desire to learn and grow within the company. Ingram Micro values associates who are eager to develop their skills. Share any relevant training or courses you've undertaken that relate to order management or customer service.
