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- Tasks: Lead and evolve a high-impact managed services function, ensuring outstanding customer experience.
- Company: Join Ingram Micro, a leading tech company with a strong belief in its mission.
- Benefits: Health insurance, rising holiday allowance, birthday day off, and employee discounts.
- Why this job: Make a real impact in a dynamic environment with clear career progression.
- Qualifications: Proven senior leadership experience in managed services and ITIL knowledge.
- Other info: Modern offices, wellness perks, and a focus on employee development.
The predicted salary is between 70000 - 90000 ÂŁ per year.
We are recruiting a Head of Managed Services to lead and evolve a critical, highâimpact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24Ă7 UK and nearshore model (UK & Sofia). Youâll be responsible for ensuring our managed services portfolio is scalable, resilient, commercially sound, and delivering an outstanding customer experience. This role is ideal for someone with a strong MSP background who has grown and led service desk and managed services environments at scale.
Core responsibilities:
- Own and deliver the managed services strategy, ensuring the portfolio is scalable, commercially sound, and aligned to wider business objectives.
- Lead and develop service desk, service delivery, and engineering leadership teams, fostering a highâperformance, customerâcentric culture across all service functions.
- Hold full accountability for 24Ă7 managed service operations across UK and nearâshore teams, ensuring resilience, coverage, efficiency, and customer satisfaction.
- Ensure consistent, highâquality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents.
- Own and mature ITILâbased service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle.
- Drive operational excellence and cost control, including budgeting, workforce planning, capacity management, and service performance reporting.
- Oversee major incidents and service improvement initiatives, including root cause analysis, postâincident reviews, and longâterm service enhancements.
You must have:
- Proven experience in a senior managed services / service operations leadership role.
- Extensive background in managed services and service desk environments (MSP experience highly desirable).
- Experience leading service delivery, engineering, and operational teams within 24Ă7 service operations and distributed environments.
- Knowledge of ITIL frameworks (ITIL certification preferred).
- Confident stakeholder and client-facing leadership style.
- Experience using service management platforms (e.g. ServiceNow, Jira Service Management).
- Strong commercial awareness within managed services environments.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme.
- Rising holiday allowance at Year 2 and Year 5.
- Birthday day off.
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks.
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
- Development opportunities with clear career progression and training.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Head of Managed Services in Milton Keynes employer: Ingram Micro
Contact Detail:
Ingram Micro Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Head of Managed Services in Milton Keynes
â¨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
â¨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their managed services approach and be ready to discuss how your experience aligns with their needs. Show them youâre not just another candidate, but someone who truly gets what they do!
â¨Tip Number 3
Practice your pitch! Be clear about your achievements and how they relate to the role of Head of Managed Services. A confident, concise summary of your skills can make a lasting impression during interviews.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets seen by the right people. Plus, it shows youâre genuinely interested in joining our team at Ingram Micro.
We think you need these skills to ace Head of Managed Services in Milton Keynes
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Managed Services role. Highlight your MSP background and leadership experience to show us youâre the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why youâre passionate about managed services and how your vision aligns with our goals. This is your chance to showcase your personality and leadership style!
Showcase Relevant Achievements: Donât just list your responsibilities; share specific achievements that demonstrate your impact in previous roles. We love to see numbers and results that back up your claims!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you donât miss out on any updates!
How to prepare for a job interview at Ingram Micro
â¨Know Your Managed Services Inside Out
Before the interview, make sure you have a solid understanding of managed services and ITIL frameworks. Brush up on your experience with service desk operations and be ready to discuss how you've led teams in similar environments. This will show that you're not just familiar with the concepts but can also apply them effectively.
â¨Demonstrate Leadership Skills
As a Head of Managed Services, leadership is key. Prepare examples of how you've developed high-performance teams and fostered a customer-centric culture. Think about specific challenges you've faced and how you overcame them, as this will highlight your ability to lead under pressure.
â¨Be Ready for Scenario-Based Questions
Expect questions that require you to think on your feet. Prepare for scenario-based questions where you might need to outline how you'd handle major incidents or improve service delivery. Practising these scenarios can help you articulate your thought process clearly during the interview.
â¨Showcase Your Commercial Awareness
Since the role requires strong commercial awareness, be prepared to discuss how you've managed budgets, workforce planning, and service performance reporting in the past. Highlight any successful initiatives that improved efficiency or reduced costs, as this will demonstrate your strategic thinking.