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- Tasks: Help resellers with technical inquiries and troubleshoot cloud-related issues.
- Company: Join a global leader in technology solutions with a vibrant culture.
- Benefits: Global learning opportunities, career development, and exposure to cutting-edge tech.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Strong communication skills and problem-solving abilities; knowledge of Microsoft 365 is a plus.
- Other info: Be part of an inclusive community that celebrates your ideas and empowers your growth.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Let’s shape tomorrow—together. At Ingram Micro, we help businesses maximize the promise of technology so they can operate faster, smarter, and more sustainably. As a global leader supporting partners in every corner of the world, we combine innovation with deep expertise to power progress for millions. With us, you’ll be part of a team shaping the future of how the world buys, sells, and uses technology.
About the Role: As a Customer Support Representative, you will be accountable for ensuring an outstanding partner experience. You’ll help resellers resolve technical inquiries, troubleshoot cloud‑related issues, and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their long‑term success.
What You’ll Do:
- Manage inbound technical service requests via phone, email, and live chat.
- Log all issues, steps, and updates accurately within internal systems.
- Diagnose root causes—whether software defects, misconfigurations, content issues, or user‑related problems.
- Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
- Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
- Understand partner business objectives and apply technical expertise to drive successful outcomes.
- Contribute to improving service desk processes, documentation, and workflows.
- Champion exceptional customer experiences in every interaction.
What You Bring:
- Excellent verbal and written communication skills in English.
- Strong analytical and problem‑solving abilities.
- Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage).
- Experience with Zendesk (an advantage).
- Proven ability to troubleshoot and debug SaaS cloud solutions.
- Ability to prioritize effectively and manage expectations in a fast‑paced environment.
- Comfort working through ambiguity and adapting quickly to change.
- Passion for delivering outstanding service and driving customer success.
Why Ingram Micro: At Ingram Micro, you’ll join a team that invests in your growth—through global learning opportunities, meaningful career development, and exposure to cutting‑edge cloud technologies. You’ll be part of an inclusive, diverse community that celebrates your ideas and empowers you to shape what’s next. Here, your talent, curiosity, and ambition find the environment they need to thrive—for today and for tomorrow.
Customer Support Representative in Milton Keynes employer: Ingram Micro
Contact Detail:
Ingram Micro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations, especially with Microsoft 365 or Azure. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Show your passion for tech! During interviews, share your enthusiasm for cloud solutions and how you’ve helped others in the past. It’s all about demonstrating that you’re not just a candidate, but a future team player.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Support Representative in Milton Keynes
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer support shine through! We want to see that you genuinely care about helping others and are excited about the role.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience with Microsoft 365 or Azure. We love seeing how your skills align with what we do!
Be Clear and Concise: Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make it easy for us to understand your qualifications and experiences.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role.
How to prepare for a job interview at Ingram Micro
✨Know Your Tech
Familiarise yourself with Microsoft 365 and Microsoft Azure. Brush up on common issues and solutions related to these platforms, as you'll likely be asked about them during the interview. Showing that you can troubleshoot and understand these tools will impress your interviewers.
✨Practice Your Communication Skills
As a Customer Support Representative, clear communication is key. Practice explaining technical concepts in simple terms. You might even want to role-play with a friend, simulating a customer interaction to showcase your ability to convey information effectively.
✨Showcase Problem-Solving Abilities
Prepare examples of past experiences where you've successfully resolved technical issues or improved processes. Be ready to discuss how you diagnosed problems and what steps you took to find solutions. This will demonstrate your analytical skills and your commitment to customer success.
✨Emphasise Your Passion for Customer Service
Ingram Micro values exceptional customer experiences, so make sure to express your enthusiasm for helping others. Share stories that highlight your dedication to providing outstanding service and how you’ve gone above and beyond to ensure customer satisfaction.
