At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with clients.
- Company: Join a leading tech company with a focus on customer success.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work environment with clear career progression opportunities.
- Why this job: Make a real impact in the tech world while developing your skills.
- Qualifications: Experience in customer success or account management; passion for Microsoft cloud products.
The predicted salary is between 40000 - 50000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Location: Milton Keynes - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Job
We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long-term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth. Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.
What you can expect to be getting up to as a Customer Success Manager:
- Serving as the primary point of contact and Microsoft cloud specialist for your customer base
- Building and maintaining strong, long-term relationships with assigned customers
- Developing and executing account strategies to drive Microsoft cloud growth and retention
- Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
- Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
- Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery
In order to set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales within a customer-facing environment
- A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer-focused environment
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
- Natural relationship-building skills, with the ability to engage stakeholders at multiple levels
- A commercially minded approach, with the ability to identify and drive growth opportunities
- Excellent communication and collaboration skills, both written and verbal
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at www.ingrammicro.com.
Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Customer Success Manager - Microsoft in Milton Keynes employer: Ingram Micro
Ingram Micro is an exceptional employer that prioritises employee growth and well-being, offering a hybrid working model in the vibrant city of Milton Keynes. With a strong focus on customer success, our collaborative work culture fosters meaningful relationships and provides ample opportunities for professional development, including comprehensive training on Microsoft cloud products. Employees enjoy competitive benefits such as health insurance, rising holiday allowances, and wellness perks, making it a rewarding place to build a career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry, especially those who work at Ingram Micro or have experience with Microsoft products. Attend events, join online forums, and don’t be shy to reach out on LinkedIn. You never know who might help you land that interview!
✨Tip Number 2
Prepare for the interview by researching the company and its culture. Understand their values and how they align with your own. Be ready to discuss how your past experiences can contribute to customer success at Ingram Micro. Show them you’re not just another candidate, but someone who truly believes in what they do!
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience in account management and customer success. Think about specific examples where you’ve driven growth or improved customer relationships. This will help you stand out as a candidate who can deliver measurable results.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way in showing your enthusiasm for the role. It’s also a great opportunity to reiterate why you’re the perfect fit for the Customer Success Manager position. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Manager - Microsoft in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Customer Success Manager role. Highlight any relevant experience in account management or customer success, especially if it involves Microsoft products.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about customer success and how your background makes you a great fit for our team. Don’t forget to mention your interest in Microsoft cloud solutions!
Showcase Your Relationship-Building Skills:In your application, emphasise your ability to build strong relationships with customers. Share examples of how you've successfully managed accounts and driven growth in previous roles.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s the easiest way for us to see your application and get you into the process!
How to prepare for a job interview at Ingram Micro
✨Know Your Microsoft Cloud Products
Before the interview, brush up on your knowledge of Microsoft cloud products and solutions. Familiarise yourself with their features and benefits, as well as any recent updates or changes. This will show your genuine interest in the role and help you engage in meaningful conversations during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong customer relationships. Highlight how you’ve managed accounts, driven growth, and ensured customer satisfaction. This will demonstrate your ability to thrive in a customer-focused environment.
✨Demonstrate Your Commercial Mindset
Think about how you can identify growth opportunities within customer accounts. Be ready to discuss strategies you've implemented in the past to drive retention and upsell opportunities. This will showcase your commercially minded approach and your ability to contribute to the company's success.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider conducting mock interviews with a friend or using online resources. This will help you feel more comfortable and ensure you convey your ideas effectively during the actual interview.
