At a Glance
- Tasks: Be the go-to person for customers, solving queries and ensuring smooth experiences.
- Company: Join a leading tech company that values its people and customers.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work model and modern office perks like free tea and coffee.
- Why this job: Step into a rewarding role with clear career progression and training opportunities.
- Qualifications: Experience in customer service or retail, great communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Location: Milton Keynes or Crick
This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.
About the Job
We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you’ll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently.
This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business.
What your role as a Customer Service Advisor will involve:
- Acting as a key point of contact for customers, supporting queries via phone and email
- Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
- Issues returns and requests in line with company and vendor guidelines
- Supporting with logistics and order-related queries, ensuring everything runs smoothly
- Taking ownership of queries and seeing them through to completion
- Working closely with other teams to find the best outcome for the customer
- Keeping customers updated and delivering a positive, consistent experience
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a customer-facing, logistics, retail or similar role
- Experience using ticketing systems, or the ability to quickly learn new systems
- Excellent communication skills, both over the phone and face to face
- Good organisation and attention to detail, with the ability to manage multiple tasks
- Comfortable using Microsoft Office (Outlook, Word and Excel)
- A willingness to learn, take initiative, and contribute to continuous improvements
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Customer Service Advisor in Milton Keynes employer: Ingram Micro
Ingram Micro is an exceptional employer that prioritises a supportive and dynamic work culture, offering a hybrid working model in Milton Keynes or Crick. Employees benefit from comprehensive health plans, rising holiday allowances, and clear career progression opportunities, all within modern offices designed for collaboration and well-being. Join a team that values your contributions and fosters personal growth while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections in the customer service field. A personal recommendation can make all the difference when you're trying to land that Customer Service Advisor role.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you would handle them. We want you to shine, so practice your responses and be ready to showcase your problem-solving skills.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, let your enthusiasm for customer service shine through. Remember, they’re looking for someone who not only has the skills but also fits into their fun and supportive team culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our awesome team at Ingram Micro!
We think you need these skills to ace Customer Service Advisor in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any customer-facing roles you've had, especially in retail or logistics, to show us you're a great fit for the Customer Service Advisor position.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for customer service and why you want to join our team. Keep it friendly and professional, and don’t forget to mention how you can contribute to delivering a positive experience for our customers.
Show Off Your Communication Skills:Since this role involves a lot of communication, make sure your application showcases your excellent communication skills. Whether it's through your CV, cover letter, or any additional documents, let us see how you can connect with customers effectively.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ingram Micro
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding what they stand for will help you align your answers with their mission and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully resolved customer queries or improved a customer's experience. This will demonstrate your capability and readiness for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks. Practising your responses will help you feel more confident and articulate during the interview, making it easier to convey your skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
