At a Glance
- Tasks: Support customers with Azure and Microsoft 365 issues, ensuring quick service restoration.
- Company: Join a dynamic tech company focused on cloud solutions and exceptional customer support.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on continuous improvement and teamwork.
- Why this job: Be the hero in tech support, solving real problems and making a difference every day.
- Qualifications: 2-5 years in technical support with strong Azure and Microsoft 365 knowledge.
The predicted salary is between 30000 - 40000 £ per year.
As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience.
What You’ll Do
- Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
- Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services
- Investigate outages, performance issues, and configuration‑related incidents
- Deliver Tier 1–2 support and upscale complex issues with detailed analysis
- Restore services through fixes, workarounds, or configuration adjustments
- Collaborate with Microsoft and internal teams to resolve advanced platform issues
- Accurately document incidents, resolutions, and knowledge articles
- Contribute to continuous improvement of support processes, runbooks, and documentation
What You Bring
- 2–5 years of experience in technical support, cloud support, or similar environments
- Hands‑on knowledge of Microsoft Azure and Microsoft 365
- Strong troubleshooting and analytical problem‑solving skills
- Familiarity with Azure Portal and Microsoft 365 Admin Center
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
- Experience working with ticketing systems such as Zendesk or Jira
- Strong communication skills with a customer‑first mindset
- Ability to prioritize and manage multiple incidents in a fast‑paced environment
Nice to Have
- Experience in break‑fix troubleshooting scenarios
- Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync)
- Exposure to service performance and availability troubleshooting
- PowerShell or scripting experience
- ITIL or incident management certification
- Experience in CSP or partner‑based support environments
- Familiarity with Azure monitoring and diagnostic tools
Azure & Microsoft 365 Support Engineer: Fast Cloud Help in Ingram employer: Ingram Micro
At Fast Cloud Help, we pride ourselves on being an exceptional employer that values innovation and collaboration. Our supportive work culture fosters continuous learning and professional growth, particularly for our Azure & Microsoft 365 Support Engineers, who play a crucial role in delivering outstanding service to our partners and customers. Located in a vibrant tech hub, we offer competitive benefits, flexible working arrangements, and the opportunity to work alongside industry experts, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Azure & Microsoft 365 Support Engineer: Fast Cloud Help in Ingram
✨Tip Number 1
Network with professionals in the Azure and Microsoft 365 space. Join online forums, LinkedIn groups, or local meetups to connect with others in the industry. This can lead to valuable insights and potential job leads.
✨Tip Number 2
Prepare for technical interviews by brushing up on your troubleshooting skills. Practice diagnosing common issues related to Azure and Microsoft 365. We recommend setting up a lab environment to get hands-on experience.
✨Tip Number 3
Showcase your problem-solving abilities during interviews. Be ready to discuss specific scenarios where you successfully resolved technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Azure & Microsoft 365 Support Engineer: Fast Cloud Help in Ingram
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Azure and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our mission of delivering exceptional service. Keep it concise but impactful!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing real-life scenarios where you’ve restored services or improved processes, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ingram Micro
✨Know Your Stuff
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Familiarise yourself with the key features, common issues, and troubleshooting techniques. Being able to discuss specific scenarios or past experiences where you've resolved similar issues will really impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your analytical problem-solving skills during the interview. Think of examples where you've diagnosed and resolved technical issues, especially in a cloud environment. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your contributions.
✨Communicate Clearly
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and concisely. Be ready to explain complex technical concepts in simple terms. This will show that you have a customer-first mindset and can effectively communicate with both technical and non-technical stakeholders.
✨Familiarise Yourself with Tools
Get comfortable with ticketing systems like Zendesk or Jira, as well as the Azure Portal and Microsoft 365 Admin Center. If you have experience with PowerShell or scripting, be prepared to discuss how you've used these tools in past roles. Showing that you're tech-savvy and adaptable will give you an edge.
