At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with clients.
- Company: Join a leading tech company with a focus on innovation and customer success.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work environment with clear career progression opportunities.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: Experience in customer success or account management; passion for Microsoft cloud products.
The predicted salary is between 40000 - 50000 £ per year.
It's fun to work in a company where people truly BELIEVE in what they're doing!
Location: Milton Keynes - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Job
We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long-term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth. Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.
What you can expect to be getting up to as a Customer Success Manager:
- Serving as the primary point of contact and Microsoft cloud specialist for your customer base
- Building and maintaining strong, long-term relationships with assigned customers
- Developing and executing account strategies to drive Microsoft cloud growth and retention
- Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
- Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
- Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery
In order to set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales within a customer-facing environment
- A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer-focused environment
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
- Natural relationship-building skills, with the ability to engage stakeholders at multiple levels
- A commercially minded approach, with the ability to identify and drive growth opportunities
- Excellent communication and collaboration skills, both written and verbal
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support.
Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Customer Success Manager - Microsoft employer: Ingram Micro
Ingram Micro is an exceptional employer that fosters a vibrant work culture where employees are encouraged to believe in their roles and contribute meaningfully. Located in Milton Keynes, the company offers a hybrid working model, competitive benefits including health insurance, rising holiday allowances, and a strong focus on employee development with clear career progression opportunities. With a commitment to customer success and a collaborative environment, Ingram Micro provides a unique platform for growth and innovation in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft
✨Tip Number 1
Network like a pro! Reach out to current employees at Ingram Micro on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Success Manager role. Personal connections can give you an edge!
✨Tip Number 2
Prepare for the interview by diving deep into Microsoft cloud products. Familiarise yourself with their latest offerings and think about how you can leverage them to drive customer success. Show us your passion for learning and growth!
✨Tip Number 3
Practice your relationship-building skills! During interviews, be ready to share examples of how you've successfully managed customer accounts in the past. We want to see your natural ability to connect and engage with clients.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our team and contributing to our customer-focused culture.
We think you need these skills to ace Customer Success Manager - Microsoft
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight any relevant experience in account management or customer success, especially with Microsoft products.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer success and how your background aligns with our mission. Share specific examples of how you've driven growth and built relationships in previous roles.
Showcase Your Communication Skills:Since this role requires excellent communication, ensure your application is clear and well-structured. Use concise language and avoid jargon to demonstrate your ability to convey information effectively.
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Ingram Micro
✨Know Your Microsoft Cloud Products
Before the interview, brush up on your knowledge of Microsoft cloud products and solutions. Familiarise yourself with their features and benefits, as well as any recent updates or changes. This will not only show your interest but also help you engage in meaningful conversations about how these products can drive customer success.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong relationships with customers. Highlight specific strategies you used to enhance customer satisfaction and retention. This will demonstrate your ability to connect with stakeholders at multiple levels, which is crucial for a Customer Success Manager.
✨Demonstrate Your Commercial Mindset
Think about how you've identified growth opportunities in previous roles. Be ready to discuss how you’ve managed accounts to drive revenue and retention. Showing that you have a commercially minded approach will resonate well with the interviewers, as they’re looking for someone who can maximise account potential.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your enthusiasm for the position but also helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewers on a deeper level.
