At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with clients.
- Company: Join Ingram Micro, a leading tech company with a focus on customer success.
- Benefits: Enjoy health insurance, rising holiday allowance, and employee discounts.
- Other info: Hybrid working model with excellent career progression opportunities.
- Why this job: Make a real impact in the tech industry while developing your skills.
- Qualifications: Experience in customer success or account management is preferred.
The predicted salary is between 40500 - 49500 £ per year.
Location: Milton Keynes - Hybrid. This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About The Job: We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long-term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth. Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.
What you can expect to be getting up to as a Customer Success Manager:
- Serving as the primary point of contact and Microsoft cloud specialist for your customer base.
- Building and maintaining strong, long-term relationships with assigned customers.
- Developing and executing account strategies to drive Microsoft cloud growth and retention.
- Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities.
- Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience.
- Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery.
In order to set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales within a customer-facing environment.
- A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer-focused environment.
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue.
- Natural relationship‑building skills, with the ability to engage stakeholders at multiple levels.
- A commercially minded approach, with the ability to identify and drive growth opportunities.
- Excellent communication and collaboration skills, both written and verbal.
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme.
- Rising holiday allowance at Year 2 and Year 5.
- Birthday day off.
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks.
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
- Development opportunities with clear career progression and training.
We Are Ingram Micro Group: Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business‑to‑business technology experts. Through Ingram Micro Xvantage, our AI‑powered digital platform, we offer what we believe to be the industry’s first business‑to‑consumer‑like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre‑ and post‑ sales professional support.
None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
Customer Success Manager employer: Ingram Micro
At Ingram Micro, we are committed to fostering a dynamic and inclusive work culture that empowers our employees to tackle complex technical challenges on a global scale. As a Principal Support Engineer, you will not only lead critical customer escalations but also have access to extensive career growth opportunities and resources that support your professional development. Join us in shaping the future of technology distribution while enjoying the flexibility of remote work and being part of a collaborative team that values your expertise and innovative ideas.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingram Micro. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingram Micro before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingram Micro:Your cover letter is your chance to shine! Tell us why you want to work at Ingram Micro specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingram Micro!
How to prepare for a job interview at Ingram Micro
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
