At a Glance
- Tasks: Support customers by resolving queries and providing solutions via phone and email.
- Company: Join a leading tech company with a strong customer focus and supportive team.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Hybrid working model with modern offices and clear career progression opportunities.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Experience in customer service or retail, excellent communication skills, and a willingness to learn.
The predicted salary is between 25000 - 32000 £ per year.
This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.
We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you’ll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently. This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business.
What your role as a Customer Service Advisor will involve:
- Acting as a key point of contact for customers, supporting queries via phone and email
- Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
- Issuing returns and requests in line with company and vendor guidelines
- Supporting with logistics and order-related queries, ensuring everything runs smoothly
- Taking ownership of queries and seeing them through to completion
- Working closely with other teams to find the best outcome for the customer
- Keeping customers updated and delivering a positive, consistent experience
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a customer-facing, logistics, retail or similar role
- Experience using ticketing systems, or the ability to quickly learn new systems
- Excellent communication skills, both over the phone and face to face
- Good organisation and attention to detail, with the ability to manage multiple tasks
- Comfortable using Microsoft Office (Outlook, Word and Excel)
- A willingness to learn, take initiative, and contribute to continuous improvements
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro XvantageTM, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Customer Service Advisor employer: Ingram Micro
Ingram Micro is an exceptional employer, offering a vibrant work culture where employees are encouraged to believe in their contributions. With modern offices in Milton Keynes and Crick, employees enjoy a hybrid working model, competitive benefits including health insurance, rising holiday allowances, and ample opportunities for professional growth and development within a supportive team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ingram Micro. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle customer queries during the interview.
✨Tip Number 3
Show off your skills! Be ready to share specific examples from your past experiences where you've successfully resolved customer issues. This will demonstrate your problem-solving abilities and customer focus, which are key for the Customer Service Advisor role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the role and how you can contribute to our team. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your communication skills. Whether it’s through your writing style or how you present your experiences, let us see your personality shine through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it’s super straightforward – just follow the prompts!
How to prepare for a job interview at Ingram Micro
✨Know the Company
Before your interview, take some time to research the company and its values. Understanding their mission and what they stand for will help you align your answers with their expectations, showing that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Since this role is all about customer service, prepare specific examples from your past experiences where you successfully resolved customer queries or improved a customer's experience. This will demonstrate your capability and readiness for the role.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers or managing multiple tasks. Practising your responses will help you articulate your thoughts clearly during the interview, making you sound confident and prepared.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
