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For Companies At a Glance
- Tasks: Become a tech expert and support customers in finding the right solutions.
- Company: Ingram Micro is a leading global technology company connecting businesses with top tech vendors.
- Benefits: Enjoy competitive pay, commissions, career development, and extensive training opportunities.
- Why this job: Make a real impact while building relationships and growing your skills in a dynamic industry.
- Qualifications: 1-3 years in sales or customer service; strong communication and PC skills required.
- Other info: Join a team that values customer focus and offers a supportive work environment.
The predicted salary is between 28800 - 43200 £ per year.
Read the overview of this opportunity to understand what skills, including relevant soft skills and software package proficiencies, are required.
About the Job
In this role, you’ll become an expert in the offerings of some of the world’s leading technology vendors - the companies behind the tools, software, and platforms that power modern businesses. You’ll use that knowledge to support both our customers and internal teams, acting as a trusted advisor and helping clients identify the right technology to support the work they do. It’s a great opportunity for someone with 1–3 years of experience in sales or customer service who’s curious, commercially minded, and excited to develop deep knowledge of the tech industry. You’ll have the chance to grow your skills in solution selling, relationship building, and consultative support—while making a real impact for the businesses we serve.
What your role will involve:
- Develop exceptional business relationships within your customers
- Become a Trusted Advisor for both internal and external customers
- Develop a good understanding of your customer base including their business model, structure, goals and objectives.
- Support customers in managing their order to delivery, updating them on any significant changes to their order
- Provide information on product and service offerings by the vendor
- Offer advice on availability, discontinuation & special offers
- Ensure your customers account is up to date with payments or credit due – working in collaboration with finance to achieve a harmonious service to the customer
- Accurately manage, develop and monitor deal progress
- Engage in sales focus days at Ingram Micro where necessary
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a Sales, Account Management and/or administrative environment with a proven track record of success
- Ability to communicate effectively, over the phone, via email and face to face
- Have drive and be motivated to understand their subject matter, to continuously learn the new technology releases in an ever-changing environment
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel. CRM experience preferable
- A desire and ability to understand and improve systems, programmes and processes
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support.
Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Account Advisor employer: Ingram Micro
Contact Detail:
Ingram Micro Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Advisor
✨Tip Number 1
Familiarise yourself with the latest technology trends and products from leading vendors. This knowledge will not only help you in interviews but also demonstrate your genuine interest in the role and the industry.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing scenarios with friends or family can help you articulate your thoughts clearly and confidently, which is crucial for an Account Advisor.
✨Tip Number 3
Network with professionals in the tech industry, either through LinkedIn or local events. Building relationships can provide insights into the role and may even lead to referrals, increasing your chances of landing the job.
✨Tip Number 4
Prepare specific examples from your past experiences that showcase your ability to build relationships and solve problems. Being able to discuss these in detail will highlight your suitability for the Account Advisor position.
We think you need these skills to ace Account Advisor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Account Advisor position. Tailor your application to highlight relevant experience in sales or customer service.
Highlight Relevant Experience: In your CV, emphasise any previous roles in sales, account management, or customer service. Use specific examples to demonstrate your success and how you've built relationships with clients.
Showcase Soft Skills: The job requires strong communication and relationship-building skills. Make sure to include examples of how you've effectively communicated with customers and colleagues, both verbally and in writing.
Tailor Your CV: Customise your CV to reflect the skills mentioned in the job description, such as proficiency in Microsoft Office and CRM systems. This shows that you have the necessary technical skills for the role.
How to prepare for a job interview at Ingram Micro
✨Know Your Tech
Familiarise yourself with the latest technology trends and the specific offerings of the company. Being able to discuss how these technologies can benefit clients will show your expertise and enthusiasm for the role.
✨Demonstrate Relationship Building Skills
Prepare examples from your past experiences where you successfully built relationships with clients or colleagues. This will highlight your ability to become a trusted advisor, which is crucial for the Account Advisor position.
✨Showcase Your Communication Skills
Practice articulating your thoughts clearly and confidently. Whether it's over the phone, via email, or in person, effective communication is key in this role, so be ready to demonstrate this during the interview.
✨Be Ready to Discuss Problem-Solving
Think of scenarios where you've had to solve problems for customers or improve processes. Sharing these experiences will illustrate your proactive approach and your desire to understand and enhance systems.
