At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with Microsoft cloud customers.
- Company: Join a leading tech company with a focus on customer success and innovation.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work model and clear career progression opportunities.
- Why this job: Make a real impact by helping customers succeed with Microsoft cloud solutions.
- Qualifications: Experience in customer success or account management and a passion for Microsoft products.
The predicted salary is between 40000 - 50000 £ per year.
This role follows a non‑negotiable 3‑day hybrid working pattern and requires candidates to live within a reasonable commuting distance of the Milton Keynes office.
We’re looking for a customer‑focused Customer Success Manager to join our Microsoft team. You will drive customer growth, retention, and long‑term value for Ingram Micro’s cloud customers and vendor partners, building strong strategic relationships and maximizing account potential.
Responsibilities
- Serve as the primary point of contact and Microsoft cloud specialist for your customer base.
- Build and maintain strong, long‑term relationships with assigned customers.
- Develop and execute account strategies to drive Microsoft cloud growth and retention.
- Manage the full subscription lifecycle, including renewals, retention, and upsell opportunities.
- Collaborate with internal teams and Microsoft stakeholders to deliver a seamless customer experience.
- Act as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery.
Qualifications
- Experience in customer success, account management, or sales in a customer‑facing environment.
- Strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer‑focused environment.
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue.
- Natural relationship‑building skills, engaging stakeholders at multiple levels.
- Commercially minded approach, able to identify and drive growth opportunities.
- Excellent written and verbal communication and collaboration skills.
- Microsoft knowledge would be a strong advantage.
Benefits
- AXA Health Insurance and Dental Plan Options, available for you and your family through a salary sacrifice scheme.
- Rising holiday allowance at Year2 and Year5.
- Birthday day off.
- Employee Referral Bonus.
- Employee discounts and wellness perks.
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
- Development opportunities with clear career progression and training.
Customer Success Manager - Microsoft in Milton Keynes employer: Ingram Micro (UK) Ltd.
Ingram Micro is an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters customer success and professional growth. With a strong focus on employee development, our hybrid working model allows for flexibility while providing comprehensive benefits such as health insurance, rising holiday allowances, and wellness perks. Join us to build meaningful relationships with customers and partners, all while enjoying a supportive culture that prioritises your career progression.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ingram Micro on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in a Customer Success Manager.
✨Tip Number 2
Prepare for the interview by diving deep into Microsoft cloud products. We want to show that we’re not just familiar but genuinely interested in how these solutions can drive customer success. Bring examples of how you’ve used similar products in the past!
✨Tip Number 3
Practice your relationship-building skills! During interviews, we should highlight our ability to connect with customers and stakeholders. Share stories that showcase our natural knack for engaging with people at all levels.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart and reinforce our enthusiasm for the role. Let’s remind them why we’re the perfect fit for their team!
We think you need these skills to ace Customer Success Manager - Microsoft in Milton Keynes
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and account management, and show how your skills align with what we’re looking for at StudySmarter.
Showcase Your Relationship-Building Skills:We want to see how you’ve built strong relationships in previous roles. Use specific examples to demonstrate your natural ability to engage stakeholders and drive customer growth. This is key for us!
Highlight Your Microsoft Knowledge:If you have experience with Microsoft cloud products, make it shine! We’re keen on candidates who can quickly grasp and apply this knowledge in a customer-focused environment, so don’t hold back.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ingram Micro (UK) Ltd.
✨Know Your Microsoft Cloud Products
Make sure you brush up on your knowledge of Microsoft cloud products before the interview. Familiarise yourself with their features and benefits, as well as any recent updates or changes. This will show your genuine interest and help you engage in meaningful conversations about how these products can drive customer success.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong relationships with customers. Highlight how these relationships led to growth and retention. This is crucial for a Customer Success Manager role, so be ready to discuss your approach to engaging stakeholders at various levels.
✨Demonstrate Your Commercial Mindset
Think about how you can identify and drive growth opportunities within customer accounts. Be prepared to discuss strategies you've implemented in the past that have resulted in increased revenue or customer satisfaction. This will illustrate your ability to think commercially and align with the company's goals.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to record yourself. Focus on both your verbal and written communication skills, as you'll need to convey complex information effectively to customers and internal teams alike.
