Customer Success Manager in Milton Keynes

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description: Customer Success Account Manager An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions - building of a long‑term relationship within assigned customers.

What your role as a Customer Success Account Manager will involve:

• Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more.
• Build and nurture strong relationships to drive retention and account growth.
• Develop and execute a proactive and customer specific business strategy to grow and retain the recurring revenue base within assigned customer base.
• Know your assigned customers’ business inside out.
• Retain and grow assigned customer revenues by successfully managing subscription/end customer retention, renewal, and up‑sell rates.
• Become an expert & nurture growth in primary practice areas i.e. CyberSecurity, Collaboration, Productivity, or IaaS.
• Build customer‑specific business plans for key vendor partners like Microsoft, Google, AWS and more.
• Collaborate and liaise with other Ingram Micro (local & global) teams.
• Work closely with sales, platform success and support resources to deliver exceptional customer experience.
• Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.
• Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & end customer retention and growth.

To set you up for success, we are looking for the following skills and experience:

• Experience in customer success, account management, or sales, with a history of supporting revenue growth.
• Knowledge and experience in Cybersecurity is highly valued.
• Ability to manage multiple accounts and build collaborative partnerships.
• Experience navigating multi‑tiered relationships with customers and service providers.
• An adaptable and solution‑focused mindset with excellent communication skills.
• Willingness and ability to travel up to 25% of the time.
• Ethical, solution‑focused mindset with a commitment to teamwork, continuous learning, and shared success.
• Ability to manage customer escalations and proactively address potential challenges.

We Are Ingram Micro Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business‑to‑business technology experts. Through Ingram Micro Xvantage™, our AI‑powered digital platform, we offer what we believe to be the industry’s first business‑to‑consumer‑like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre‑ and post‑sales professional support. Learn more at www.ingrammicro.com.

What’s in it for you? Well, we take great care of our people, everyone is made to feel welcome, and opportunities to grow apply to all. But the prospect of shaping the future through technology is something you’re unlikely to find anywhere else. Let’s shape tomorrow.