At a Glance
- Tasks: Support partners and customers with technical issues in Microsoft Azure and Microsoft 365.
- Company: Join Ingram Micro, a leader in tech solutions with a focus on growth.
- Benefits: Global career opportunities, continuous learning, and a supportive work culture.
- Other info: Dynamic environment with opportunities for professional development and innovation.
- Why this job: Make a real impact by resolving critical technical issues and enhancing user experience.
- Qualifications: 2–5 years in technical support with knowledge of Azure and Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
About the Role
As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimize disruption, and deliver an exceptional support experience.
What You’ll Do
- Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID)
- Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services
- Investigate outages, performance issues, and configuration‑related incidents
- Deliver Tier 1–2 support and, when necessary, escalate complex issues with detailed analysis
- Restore services through fixes, workarounds, or configuration adjustments
- Collaborate with Microsoft and internal teams to resolve advanced platform issues
- Accurately document incidents, resolutions, and knowledge articles
- Contribute to continuous improvement of support processes, runbooks, and documentation
What You Bring
- 2–5 years of experience in technical support, cloud support, or similar environments
- Hands‑on knowledge of Microsoft Azure and Microsoft 365
- Strong troubleshooting and analytical problem‑solving skills
- Familiarity with Azure Portal and Microsoft 365 Admin Center
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS)
- Experience working with ticketing systems such as Zendesk or Jira
- Strong communication skills with a customer‑first mindset
- Ability to prioritize and manage multiple incidents in a fast‑paced environment
Nice to have:
- Experience in break‑fix troubleshooting scenarios
- Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync)
- Exposure to service performance and availability troubleshooting
- PowerShell or scripting experience
- ITIL or incident management certification
- Experience in CSP or partner‑based support environments
- Familiarity with Azure monitoring and diagnostic tools
Why Join Ingram Micro
At Ingram Micro, your career is more than a job—it’s a journey of growth and impact. You’ll have access to global career opportunities, continuous learning, and the chance to work with cutting‑edge technologies in a supportive, inclusive environment.
Technical Support Engineer – Microsoft Azure & Microsoft 365 in Ingram employer: Ingram Micro (UK) Ltd.
At Ingram Micro, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. As a Technical Support Engineer, you will benefit from continuous learning opportunities and the chance to work with cutting-edge technologies, all while being part of a supportive and inclusive team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Microsoft Azure & Microsoft 365 in Ingram
✨Tip Number 1
Network like a pro! Reach out to folks in the tech community, especially those working with Microsoft Azure and Microsoft 365. Attend meetups or webinars, and don’t be shy about asking for advice or insights—people love to share their experiences!
✨Tip Number 2
Show off your skills! Create a portfolio or a blog where you can demonstrate your troubleshooting prowess and share solutions to common issues. This not only showcases your expertise but also gives potential employers a glimpse of what you can bring to the table.
✨Tip Number 3
Practice makes perfect! Brush up on your technical skills by working on real-world scenarios or lab environments. Familiarise yourself with Azure Portal and Microsoft 365 Admin Center, so you can confidently tackle any questions that come your way during interviews.
✨Tip Number 4
Apply through our website! We’re always on the lookout for passionate individuals who want to make an impact. By applying directly, you’ll have a better chance of getting noticed and landing that dream role as a Technical Support Engineer.
We think you need these skills to ace Technical Support Engineer – Microsoft Azure & Microsoft 365 in Ingram
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft Azure and Microsoft 365. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about technical support and how you can contribute to our mission of delivering exceptional support experiences.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing your analytical skills in action, especially when it comes to cloud infrastructure and collaboration services.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Ingram Micro (UK) Ltd.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Familiarise yourself with the key features, common issues, and troubleshooting steps. Being able to discuss specific scenarios or past experiences where you've resolved technical issues will really impress the interviewers.
✨Show Off Your Problem-Solving Skills
Prepare to demonstrate your analytical thinking and troubleshooting abilities. Think of examples where you've diagnosed and resolved complex issues, especially in cloud environments. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Communicate Like a Pro
Since this role is all about customer support, practice your communication skills. Be ready to explain technical concepts in simple terms. Role-play with a friend or family member to get comfortable discussing technical issues without jargon.
✨Familiarise Yourself with Tools
Get to know ticketing systems like Zendesk or Jira, as well as Azure Portal and Microsoft 365 Admin Center. If you have experience with PowerShell or scripting, be prepared to discuss how you've used these tools in past roles. This will show that you're not just knowledgeable but also hands-on.
