At a Glance
- Tasks: Lead critical customer issue resolutions and drive incident response across our platform.
- Company: Join Ingram Micro, a leader in tech solutions with a focus on customer reliability.
- Benefits: Attractive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a supportive environment.
- Why this job: Make a real impact by solving complex issues and collaborating with top engineers.
- Qualifications: Experience in incident management, cloud platforms, and strong communication skills.
The predicted salary is between 60000 - 80000 £ per year.
Ingram Micro (UK) Ltd. is seeking a Principal Support Engineer to act as a senior technical authority and escalation lead for critical customer issues across our platform ecosystem.
You will guide cross‑functional incident response, drive root cause analysis, and partner with Engineering and Product leadership.
The role requires deep experience in Sev1/Sev2 incident ownership, cloud platforms, distributed systems, and strong communication with Directors and VPs.
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Senior Escalations Engineer - Customer Reliability Leader in Ingram employer: Ingram Micro (UK) Ltd.
Ingram Micro is an exceptional employer, offering a dynamic work culture in Milton Keynes that promotes employee growth and development. With a strong focus on wellbeing, employees enjoy benefits such as health insurance, rising holiday allowances, and modern office amenities, all while engaging in meaningful sales initiatives for Dell products. The hybrid working model fosters a balanced lifestyle, making it an attractive opportunity for those looking to thrive in a supportive environment.
