At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with clients.
- Company: Join a leading tech company with a focus on Microsoft cloud solutions.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work model and clear career progression opportunities.
- Why this job: Make a real impact by helping customers succeed with Microsoft cloud products.
- Qualifications: Experience in customer success or account management, with strong relationship-building skills.
The predicted salary is between 40000 - 50000 £ per year.
This role follows a non‑negotiable 3‑day hybrid working pattern and requires candidates to live within a reasonable commuting distance of the Milton Keynes office.
We’re looking for a customer‑focused Customer Success Manager to join our Microsoft team. You will drive customer growth, retention, and long‑term value for Ingram Micro’s cloud customers and vendor partners, building strong strategic relationships and maximizing account potential.
Responsibilities- Serve as the primary point of contact and Microsoft cloud specialist for your customer base.
- Build and maintain strong, long‑term relationships with assigned customers.
- Develop and execute account strategies to drive Microsoft cloud growth and retention.
- Manage the full subscription lifecycle, including renewals, retention, and upsell opportunities.
- Collaborate with internal teams and Microsoft stakeholders to deliver a seamless customer experience.
- Act as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery.
- Experience in customer success, account management, or sales in a customer‑facing environment.
- Strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer‑focused environment.
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue.
- Natural relationship‑building skills, engaging stakeholders at multiple levels.
- Commercially minded approach, able to identify and drive growth opportunities.
- Excellent written and verbal communication and collaboration skills.
- Microsoft knowledge would be a strong advantage.
- AXA Health Insurance and Dental Plan Options, available for you and your family through a salary sacrifice scheme.
- Rising holiday allowance at Year2 and Year5.
- Birthday day off.
- Employee Referral Bonus.
- Employee discounts and wellness perks.
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
- Development opportunities with clear career progression and training.
Customer Success Manager - Microsoft employer: Ingram Micro (UK) Ltd.
Ingram Micro is an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters employee growth and development. With a strong focus on customer success, our culture encourages collaboration and innovation, while providing comprehensive benefits such as health insurance, rising holiday allowances, and unique perks like a birthday day off. Join us to build meaningful relationships and drive impactful results in the Microsoft cloud space, all within a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ingram Micro on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff about Microsoft cloud products. We want you to show off your knowledge and passion, so dive into their latest offerings and think about how they can benefit customers.
✨Tip Number 3
Practice your relationship-building skills! Role-play with a friend or family member to nail down how you’d engage with customers. Remember, it’s all about making those connections and showing you care.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Success Manager - Microsoft
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in customer success and account management, and show how your skills align with what we're looking for at StudySmarter.
Showcase Your Relationship-Building Skills:We want to see how you build and maintain strong relationships. Use examples from your past roles to demonstrate your natural ability to engage stakeholders and drive customer growth.
Highlight Your Microsoft Knowledge:If you've got experience with Microsoft cloud products, make it shine! We’re keen on candidates who can quickly understand and apply this knowledge in a customer-focused environment, so don’t hold back.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Ingram Micro (UK) Ltd.
✨Know Your Microsoft Cloud Products
Make sure you brush up on your knowledge of Microsoft cloud products before the interview. Familiarise yourself with their features and benefits, as well as how they can drive customer success. This will show your genuine interest and help you engage in meaningful conversations.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong relationships with customers. Highlight how these relationships led to growth and retention, as this is key for a Customer Success Manager role.
✨Demonstrate Your Commercial Mindset
Think about how you can identify growth opportunities within customer accounts. Be ready to discuss strategies you've implemented in the past that have driven revenue or improved customer satisfaction. This will demonstrate your ability to think commercially.
✨Practice Your Communication Skills
Since excellent communication is crucial for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using video tools to refine your delivery. This will help you feel more at ease during the actual interview.
