UK Managing Director - Lifecycle Services

Managing Director

The business specialises in delivering end-user-focused, business-critical services for some of the world’s most recognised tech brands. Operating in a fast-paced and ever-changing environment, they pride themselves in their ability to adapt, innovate, and deliver outstanding results for their clients, specifically within the reverse logistics, repair & refurbishment, asset recovery and IT asset disposition (ITAD) sectors. With multiple significant projects always in motion, we’re seeking a dynamic leader to guide their UK operations.

About the Role

As the Managing Director – UK , you will oversee P&L management, customer delivery, and operational development for their UK operations in Norfolk and Hertfordshire. Your leadership will ensure that their processes align with industry best practices and that their services continuously meet and exceed customer expectations.

What you can expect to be getting up to as a Managing Director

• Lead and Develop Teams: Inspire and manage diverse teams to achieve operational excellence, focusing on margin improvement, cost management, and KPI performance.
• Drive Operational Efficiency: Optimise multiple distinct profit centres through automation, process improvement, and cost-per-unit analysis to grow profitability.
• Foster Customer Success: Build lasting client relationships by understanding customer needs, onboarding new clients, and optimising existing accounts.
• Innovate and Grow: Lead engineering innovations that enhance their competitive edge while delivering measurable value to clients.
• Strategize for Long-Term Impact: Balance immediate business needs with long-term value creation for the UK leadership team and additional stakeholders.

Key Responsibilities

• Strategic Leadership: Set clear priorities and direction for the UK leadership team, ensuring high performance and bold decision-making.
• Operational Excellence: Leverage automation and operational platforms to improve efficiency in reverse logistics, repair & refurbishment, ITAD and fulfilment operations.
• Continuous Improvement: Measure, monitor, and enhance key metrics, including cost-per-unit efficiency, across all activities.
• Team Development: Identify skill gaps, prioritise training, and foster a culture of professional growth.
• Business Development: In time, take ownership of the business development function, driving new opportunities and client relationships.

What We’re Looking For
We’re seeking a visionary leader who embodies:

• High Energy and Resilience: You thrive in dynamic, high-pressure environments.
• Inspirational Leadership: You build inclusive, respectful teams and develop individuals to reach their potential.
• Strategic and Analytical Thinking: Your data-driven and results-oriented, with a proven ability to translate insights into action.
• Commercial Acumen: You have a strong background in P&L management and understand complex commercial challenges.
• Adaptability: You excel at navigating shifting priorities and are comfortable leading both ongoing operations and major projects.
• Industry Knowledge and Experience: You demonstrate a strong understanding of reverse logistics, repair & refurbishment, asset recovery, and IT asset disposition (ITAD) processes and services, with a proven ability to navigate these operational areas effectively.

To set you up for success, we are looking for the following skills and experience:

• Proven track record in senior leadership roles (e.g., Managing Director, Operations Director, General Manager, Country Manager) within operational or industrial sectors.
• Expertise in operational excellence or LEAN manufacturing methodologies.
• Strong communication and presentation skills, including experience engaging executive teams.
• Experience managing large operational platforms and driving process efficiencies.
• Familiarity with solutions-based selling and leading business development or key account management teams.
• Hands-on project management capabilities with a focus on delivering results within tight timeframes.

Make an application to join the team!

None of this is achievable without great people, with a complete customer focus.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer an excellent base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.

About Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support. Learn more at .

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