Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the resolution of complex customer issues and manage high-severity escalations.
- Company: A leading technology solutions provider in Milton Keynes.
- Benefits: Competitive salary and comprehensive benefits package.
- Why this job: Make a real impact by improving customer experiences through technical expertise.
- Qualifications: 10+ years in technical support with strong skills in Datadog and REST APIs.
- Other info: Collaborative environment with opportunities for professional growth.
The predicted salary is between 43200 - 72000 £ per year.
A leading technology solutions provider is looking for a Principal Support Engineer in Milton Keynes. This senior role focuses on driving rapid resolution of complex customer issues through technical troubleshooting and API analysis.
The ideal candidate has over 10 years of experience in technical support and will manage high-severity escalations while collaborating with various stakeholders. Strong expertise with Datadog and REST API tools is essential, alongside a commitment to improving the customer experience. Competitive salary and benefits offered.
Senior Support Engineer: Escalations & Incident Leadership in Milton Keynes employer: Ingram Micro, Inc.
Contact Detail:
Ingram Micro, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer: Escalations & Incident Leadership in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Since this role involves complex troubleshooting and API analysis, make sure you can confidently discuss your experience with Datadog and REST APIs. Practice common interview questions related to these areas.
✨Tip Number 3
Showcase your problem-solving skills during interviews. Be ready to share specific examples of how you've handled high-severity escalations in the past. This will demonstrate your ability to manage pressure and collaborate effectively with stakeholders.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are passionate about joining our team. Plus, it gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Senior Support Engineer: Escalations & Incident Leadership in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical support and incident management. We want to see how your skills align with the role, so don’t be shy about showcasing your expertise with Datadog and REST API tools!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving customer experiences and how your 10+ years of experience make you the perfect fit for this role. Let us know what drives you!
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled complex customer issues in the past. We love seeing real-life scenarios where you’ve led escalations and collaborated with stakeholders to drive solutions.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we can’t wait to hear from you!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Datadog and REST API tools. Be ready to discuss specific scenarios where you've used these technologies to resolve complex issues. This will show that you’re not just familiar with the tools, but that you can leverage them effectively in real-world situations.
✨Prepare for Escalation Scenarios
Think of examples from your past experience where you successfully managed high-severity escalations. Be prepared to walk through your thought process and the steps you took to resolve the issues. This will demonstrate your ability to lead under pressure and collaborate with stakeholders.
✨Customer Experience is Key
Since this role focuses on improving customer experience, come equipped with examples of how you've enhanced customer satisfaction in previous roles. Discuss any feedback mechanisms you’ve implemented or how you’ve turned negative experiences into positive outcomes.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about their approach to incident management or how they measure success in customer support. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values.
