At a Glance
- Tasks: Support sales by managing customer quotes, orders, and contracts with precision.
- Company: Join Ingram Micro, a leading tech company with a collaborative culture.
- Benefits: Health insurance, rising holiday allowance, birthday day off, and employee discounts.
- Other info: Enjoy modern offices, wellness perks, and clear career progression opportunities.
- Why this job: Make a real impact in a fast-paced environment while developing your career.
- Qualifications: Previous admin experience, strong communication skills, and a knack for problem-solving.
The predicted salary is between 26010 - 31790 £ per year.
Quote and Configuration Specialist
Location
Milton Keynes - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Role
Are you a highly organised individual who thrives on keeping things running smoothly?
As a Quote & Configuration Specialist, you’ll play a vital role in supporting our sales team, ensuring customer quotes, orders, and contracts are handled efficiently and accurately.
This is a fantastic opportunity to join a collaborative team where your attention to detail and administrative skills will make a real difference.
Whether you’re looking to build on existing experience or take the next step in your career, this role offers the chance to grow and develop in a supportive and fast-paced environment.
As a Quote and Configuration Specialist you will
- Managing day-to-day administration of customer accounts with precision and care.
- Validating and maintaining essential documentation and electronic records.
- Processing customer quotes, orders, and contracts efficiently to meet deadlines.
- Supporting cross-selling and upselling of our products and services.
- Liaising with sales, technical, and logistics teams to address customer inquiries and ensure smooth operations.
- Monitoring order progress, resolving order-related issues, and providing timely updates to stakeholders.
- Continuously improving product knowledge to enhance profitability and customer satisfaction.
- In order to set you up for success we are looking for the following skills and experience:
- Previous experience in an administrative role, ideally within a sales or customer service setting.
- Good communication skills, both verbal and written, to connect effectively with customers and internal teams.
- Excellent problem-solving and analytical abilities to handle challenges proactively.
- The ability to work independently while contributing to team goals.
- Basic understanding of sales principles and customer service practices.
- Familiarity with CRM or ERP systems and an interest in technology.
What we offer
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
- We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem.
With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts.
Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience.
We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support.
Learn more at www. ingrammicro. com.
Our team is as much about our people as it is our customers and business partners.
We want associates with a strong desire to succeed.
We offer a competitive base, commission, market leading incentives programme and clear career development.
You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
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Quote and Configuration Specialist in Milton Keynes employer: Ingram Micro Inc.
Ingram Micro is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Sr Platform Solutions Specialist role. With a strong emphasis on employee growth and development, team members are encouraged to deepen their expertise while contributing to impactful vendor conversations and strategic initiatives. Located in a dynamic environment, employees benefit from access to cutting-edge technology and resources, ensuring they remain at the forefront of industry advancements.
StudySmarter Expert Advice🤫
We think this is how you could land Quote and Configuration Specialist in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingram Micro Inc.. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingram Micro Inc. before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Quote and Configuration Specialist in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingram Micro Inc.:Your cover letter is your chance to shine! Tell us why you want to work at Ingram Micro Inc. specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingram Micro Inc.!
How to prepare for a job interview at Ingram Micro Inc.
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
