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For Companies At a Glance
- Tasks: Support eCommerce operations by providing technical solutions and managing web content.
- Company: Join Ingram Micro, a leading tech company with top-tier partners like Apple and Microsoft.
- Benefits: Competitive salary, commission, incentives, and extensive training opportunities.
- Why this job: Gain valuable experience in a dynamic environment while working with cutting-edge technology.
- Qualifications: Experience in first-line support and knowledge of web technologies is a plus.
- Other info: Great career development opportunities in a customer-focused team.
The predicted salary is between 28800 - 43200 £ per year.
This role is offered as a fixed-term 12-month contract, providing an excellent opportunity to gain experience within our eCommerce Operations team.
About Us
Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel. As a global expert in technology and supply chain services, Ingram Micro have an integrated and established relationship with our customers - enabling them to operate more efficiently and successfully in the markets they serve.
About the Job
An exciting opportunity to join our Business Operations team on a permanent basis. You will provide first line technical solutions to internal and external customers supporting all manner of projects and tasks associated with Web, Electronic customer, and vendor connectivity.
What you can expect to be getting up to as an Operations Support Associate:
- Provide First Line Web, EDI, XML, FTP, and API support for partners through email and telephone.
- Implement fixes, routing and coordinate requests to other areas of the business.
- Maintain customers’ existing electronic ordering capabilities, actively promote increased use of web, XML and EDI functionality with both internal and external customers.
- Manage web content and segmentation using Kentico, Pimcore.
- Support the Web release process including UAT and business validation.
- Manage Personalised Delivery set ups.
- Offer customer training face to face and remotely.
- Focus on profit revenue maximisation and cost efficiency for the company.
- Support via email and telephone Ingram Micro electronic services to customers whilst maintaining the highest standards of customer service.
Qualifications
In order to set you up for success, we are looking for the following skills and experience:
- Previous working experience in a 1st line support role.
- PC Literate – working knowledge of web browsers, Office suite or equivalent windows based software.
- Ability to communicate effectively via email and telephone.
- Confidence in presenting training and answering customer questions through attentive listening.
- Experience in two or more of the following:
- Internet Commerce
- EDI Technologies
- XML Technologies
- FTP Technologies
We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning. If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
eCommerce Project Support in Milton Keynes employer: Ingram Micro, Inc.
Contact Detail:
Ingram Micro, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Project Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce field, especially those at Ingram Micro. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to eCommerce support roles. We recommend role-playing with a friend or using online resources to boost your confidence.
✨Tip Number 3
Showcase your tech skills! Be ready to discuss your experience with EDI, XML, and other relevant technologies. We want to see how you can bring value to the team right from the start.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our awesome team at Ingram Micro.
We think you need these skills to ace eCommerce Project Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the eCommerce Project Support role. Highlight any relevant experience you have in first line support, web technologies, and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team at Ingram Micro. Share specific examples of how you've tackled similar challenges in the past, and let your personality come through.
Show Off Your Tech Skills: Since this role involves working with EDI, XML, and other tech tools, make sure to mention any relevant experience you have. We love seeing candidates who are comfortable with technology and can communicate effectively about it!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our awesome team!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like EDI, XML, and FTP. Brush up on how these systems work and be ready to discuss your experience with them. This will show that you’re not just a good fit for the role but also genuinely interested in the tech side of things.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to do a mock training session with a friend. This will help you feel more confident when it comes to presenting and answering questions during the interview.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you provided first-line support or solved technical issues. Be prepared to share these stories during the interview, as they’ll demonstrate your ability to handle challenges effectively and maintain high customer service standards.
✨Research Ingram Micro
Take some time to learn about Ingram Micro’s operations and their partnerships with major tech companies. Understanding their business model and how you can contribute will not only impress your interviewers but also help you tailor your answers to align with their goals.
