At a Glance
- Tasks: Build strong relationships and drive customer growth in the Microsoft cloud space.
- Company: Join a dynamic team at Ingram Micro, a leader in cloud solutions.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work model and clear career progression opportunities.
- Why this job: Make a real impact by helping customers succeed with Microsoft products.
- Qualifications: Experience in customer success or account management; passion for Microsoft cloud.
The predicted salary is between 40000 - 50000 £ per year.
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long‑term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth. Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.
What you can expect to be doing as a Customer Success Manager:
- Serving as the primary point of contact and Microsoft cloud specialist for your customer base
- Building and maintaining strong, long‑term relationships with assigned customers
- Developing and executing account strategies to drive Microsoft cloud growth and retention
- Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
- Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
- Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery
Required Skills and Experience:
- Experience in customer success, account management, or sales within a customer‑facing environment
- A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer‑focused environment
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
- Natural relationship‑building skills, with the ability to engage stakeholders at multiple levels
- A commercially minded approach, with the ability to identify and drive growth opportunities
- Excellent communication and collaboration skills, both written and verbal
Benefits:
- AXA Health Insurance and Dental Plan Options – available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus – help us grow our team and get rewarded for introducing great talent
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
Customer Success Manager - Microsoft in Milton Keynes employer: Ingram Micro, Inc.
Ingram Micro is an exceptional employer, offering a dynamic work environment in Milton Keynes that fosters employee growth and development. With a strong focus on customer success, our culture encourages collaboration and innovation, while providing comprehensive benefits such as health insurance, rising holiday allowances, and unique perks like a birthday day off. Join us to build meaningful relationships and drive impactful results in the Microsoft cloud space, all within a supportive and engaging workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ingram Micro on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by diving deep into Microsoft cloud products. Show us you’re not just familiar but genuinely interested in how they can drive customer success. This will set you apart from the crowd!
✨Tip Number 3
Practice your relationship-building skills! Think of examples where you've successfully managed accounts or resolved customer issues. We want to see that you can engage stakeholders and drive growth.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team.
We think you need these skills to ace Customer Success Manager - Microsoft in Milton Keynes
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Customer Success Manager role. Highlight your experience in account management and customer success, especially any work with Microsoft or cloud products. We want to see how you can drive growth and retention!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our needs. Share specific examples of how you've built strong relationships and delivered measurable results.
Show Off Your Communication Skills:Since this role involves a lot of collaboration and relationship-building, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and engaging – we want to feel your enthusiasm for the role!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Microsoft Cloud Products
Make sure you brush up on your knowledge of Microsoft cloud products and solutions. Familiarise yourself with their features, benefits, and how they can drive customer success. This will not only show your interest but also help you engage in meaningful conversations during the interview.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to build and maintain strong relationships with customers. Think about specific instances where you've successfully managed accounts or resolved issues, as this will demonstrate your customer-focused approach and natural relationship-building skills.
✨Demonstrate Your Commercial Mindset
Be ready to discuss how you've identified growth opportunities in previous roles. Share specific strategies you've implemented to drive retention and recurring revenue, as this aligns perfectly with the responsibilities of a Customer Success Manager.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with a friend or using online resources to refine your verbal and written communication skills, ensuring you can effectively engage stakeholders at all levels.
