At a Glance
- Tasks: Support partners and customers with technical issues in Microsoft Azure and Microsoft 365.
- Company: Join Ingram Micro, a global leader in IT distribution and solutions.
- Benefits: Global career opportunities, continuous learning, and access to cutting-edge technologies.
- Other info: Inclusive environment that values diverse perspectives and supports your growth.
- Why this job: Make a real impact while shaping the future of cloud technology.
- Qualifications: 2-5 years in technical support with strong troubleshooting skills.
The predicted salary is between 30000 - 40000 £ per year.
Shape the Future of Unified Support with Ingram Micro. At Ingram Micro, we’re redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realise the promise of technology—driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organisations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the centre of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported.
About the Role: As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimise disruption, and deliver an exceptional support experience.
What You’ll Do:
- Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
- Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services.
- Investigate outages, performance issues, and configuration-related incidents.
- Deliver Tier 1–2 support and escalate complex issues with detailed analysis.
- Restore services through fixes, workarounds, or configuration adjustments.
- Collaborate with Microsoft and internal teams to resolve advanced platform issues.
- Accurately document incidents, resolutions, and knowledge articles.
- Contribute to continuous improvement of support processes, runbooks, and documentation.
What You Bring:
- 2–5 years of experience in technical support, cloud support, or similar environments.
- Hands-on knowledge of Microsoft Azure and Microsoft 365.
- Strong troubleshooting and analytical problem-solving skills.
- Familiarity with Azure Portal and Microsoft 365 Admin Center.
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS).
- Experience working with ticketing systems such as Zendesk or Jira.
- Strong communication skills with a customer-first mindset.
- Ability to prioritise and manage multiple incidents in a fast-paced environment.
Nice to Have:
- Experience in break-fix troubleshooting scenarios.
- Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync).
- Exposure to service performance and availability troubleshooting.
- PowerShell or scripting experience.
- ITIL or incident management certification.
- Experience in CSP or partner-based support environments.
- Familiarity with Azure monitoring and diagnostic tools.
Why Join Ingram Micro? At Ingram Micro, your career is more than a job—it’s a journey of growth and impact. You’ll have access to global career opportunities, continuous learning, and the chance to work with cutting-edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best. If you’re ready to grow your career, make a real difference, and help shape the future of cloud technology—let’s shape tomorrow, together.
Technical Support Engineer – Microsoft Azure & Microsoft 365 in Ingram employer: Ingram Micro, Inc.
At Ingram Micro, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As a Technical Support Engineer, you will benefit from a supportive environment that prioritises your professional growth through continuous learning and access to global career opportunities. Our commitment to inclusivity and diverse perspectives ensures that your voice is heard and valued, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Engineer – Microsoft Azure & Microsoft 365 in Ingram
✨Tip Number 1
Network like a pro! Reach out to current employees at Ingram Micro on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technical Support Engineer role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills related to Microsoft Azure and Microsoft 365. We recommend doing some hands-on practice with the Azure Portal and Microsoft 365 Admin Center. The more confident you are in your knowledge, the better you'll perform!
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples of how you've diagnosed and resolved technical issues in the past. We love hearing about real-life scenarios that demonstrate your analytical abilities!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at Ingram Micro. Let’s shape tomorrow together!
We think you need these skills to ace Technical Support Engineer – Microsoft Azure & Microsoft 365 in Ingram
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Technical Support Engineer. Highlight your experience with Microsoft Azure and Microsoft 365, and don’t forget to showcase your troubleshooting skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about technology and how your background aligns with our mission at Ingram Micro. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Relevant Experience:When filling out your application, make sure to include specific examples of your past work that relate to the job description. Whether it’s resolving technical issues or working with ticketing systems, we want to know how your experiences have prepared you for this role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at Ingram Micro!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Be prepared to discuss specific features, troubleshooting techniques, and any recent updates. This will show that you're not just familiar with the platforms but are genuinely passionate about them.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've diagnosed and resolved technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to think on your feet.
✨Communicate Clearly and Effectively
Since this role involves a lot of customer interaction, practice explaining complex technical concepts in simple terms. You might even want to do a mock interview with a friend to refine your communication style and ensure you come across as approachable and knowledgeable.
✨Familiarise Yourself with the Company Culture
Research Ingram Micro’s values and mission. Be ready to discuss how your personal values align with theirs, especially around collaboration and customer focus. Showing that you understand and resonate with their culture can set you apart from other candidates.
