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For Companies At a Glance
- Tasks: Help partners with technical inquiries and troubleshoot cloud-related issues.
- Company: Join Ingram Micro, a global leader in technology solutions.
- Benefits: Growth opportunities, global learning, and exposure to cutting-edge tech.
- Why this job: Make a real impact by delivering exceptional customer experiences.
- Qualifications: Strong communication skills and problem-solving abilities; knowledge of Microsoft 365 is a plus.
- Other info: Be part of an inclusive community that values your ideas.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Let’s shape tomorrow—together. At Ingram Micro, we help businesses maximize the promise of technology so they can operate faster, smarter, and more sustainably. As a global leader supporting partners in every corner of the world, we combine innovation with deep expertise to power progress for millions. With us, you’ll be part of a team shaping the future of how the world buys, sells, and uses technology.
About the Role
As a Customer Support Representative, you will be accountable for ensuring an outstanding partner experience. You’ll help resellers resolve technical inquiries, troubleshoot cloud‑related issues, and guide them toward solutions that help their customers thrive. Your ability to understand their goals and solve problems with precision will play a key part in their long‑term success.
What You’ll Do
- Manage inbound technical service requests via phone, email, and live chat.
- Log all issues, steps, and updates accurately within internal systems.
- Diagnose root causes—whether software defects, misconfigurations, content issues, or user‑related problems.
- Support multiple cloud solutions (Adobe, Dropbox, Google, etc.) with a primary focus on Microsoft 365 and Microsoft Azure.
- Collaborate closely with internal teams and external vendors, especially Microsoft engineers, to ensure timely resolution.
- Understand partner business objectives and apply technical expertise to drive successful outcomes.
- Contribute to improving service desk processes, documentation, and workflows.
- Champion exceptional customer experiences in every interaction.
What You Bring
- Excellent verbal and written communication skills in English.
- Strong analytical and problem‑solving abilities.
- Knowledge of Microsoft 365 and/or Microsoft Azure (an advantage).
- Experience with Zendesk (an advantage).
- Proven ability to troubleshoot and debug SaaS cloud solutions.
- Ability to prioritize effectively and manage expectations in a fast‑paced environment.
- Comfort working through ambiguity and adapting quickly to change.
- Passion for delivering outstanding service and driving customer success.
Why Ingram Micro
At Ingram Micro, you’ll join a team that invests in your growth—through global learning opportunities, meaningful career development, and exposure to cutting‑edge cloud technologies. You’ll be part of an inclusive, diverse community that celebrates your ideas and empowers you to shape what’s next. Here, your talent, curiosity, and ambition find the environment they need to thrive—for today and for tomorrow.
Customer Support Representative in Ingram employer: Ingram Micro, Inc.
Contact Detail:
Ingram Micro, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Representative in Ingram
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ingram Micro on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common customer support scenarios. Think about how you'd handle tricky situations with resellers and be ready to showcase your problem-solving skills. We want to see that you can think on your feet!
✨Tip Number 3
Show off your tech knowledge! Brush up on Microsoft 365 and Azure, as well as any other cloud solutions mentioned in the job description. Being able to speak confidently about these will definitely impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Ingram Micro.
We think you need these skills to ace Customer Support Representative in Ingram
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Support Representative role. Highlight your experience with Microsoft 365 and Azure, and show us how your skills align with the job description.
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, don’t hold back! Use clear and concise language in your application to demonstrate your ability to communicate effectively.
Highlight Problem-Solving Abilities: We love candidates who can think on their feet! Share examples of how you've tackled technical issues or provided exceptional customer service in the past. This will show us you’re ready to help our partners thrive.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Tech
Familiarise yourself with Microsoft 365 and Microsoft Azure. Brush up on common issues and solutions related to these platforms, as well as any recent updates or features. This will show your potential employer that you're proactive and ready to tackle technical inquiries.
✨Practice Problem-Solving
Prepare for situational questions by thinking through how you would handle specific customer scenarios. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical skills and ability to resolve issues effectively.
✨Communication is Key
Since this role involves a lot of interaction with partners, practice your verbal and written communication skills. Be clear and concise in your responses, and think about how you can convey complex information in an easy-to-understand way. This will highlight your ability to champion exceptional customer experiences.
✨Show Your Passion
Let your enthusiasm for customer service shine through during the interview. Share examples of how you've gone above and beyond to help customers in the past. This will resonate with the interviewers and show that you genuinely care about driving customer success.
