At a Glance
- Tasks: Support partners and customers with technical issues in Microsoft Azure and Microsoft 365.
- Company: Join Ingram Micro, a global leader in IT distribution and solutions.
- Benefits: Global career opportunities, continuous learning, and access to cutting-edge technologies.
- Other info: Inclusive environment that values diverse perspectives and encourages innovation.
- Why this job: Make a real impact in cloud technology while growing your career.
- Qualifications: 2-5 years in technical support with strong Azure and Microsoft 365 knowledge.
The predicted salary is between 35000 - 45000 £ per year.
Shape the Future of Unified Support with Ingram Micro. At Ingram Micro, we’re redefining how technology reaches and empowers businesses around the world. As a global leader in IT distribution and solutions, we help our partners and customers realise the promise of technology—driving innovation, accelerating growth, and shaping tomorrow. Joining us means being part of a team that connects people with opportunity on a truly global scale. Our Unified Support team plays a critical role in delivering on that promise. We ensure that partners and customers can rely on secure, resilient, and high-performing Microsoft cloud environments. By resolving technical challenges quickly and effectively, we enable organisations to stay productive, collaborative, and competitive. We succeed through our shared commitment to Results, Integrity, Imagination, Courage, Responsibility, and Talent. We collaborate openly, act with accountability, continuously seek better ways of working, and put our customers at the centre of everything we do. Here, your voice matters, your ideas are valued, and your growth is supported.
About the Role: As a Technical Support Engineer (Azure & Microsoft 365), you will be the frontline expert supporting partners and customers in resolving technical issues across cloud infrastructure and productivity platforms. Your mission is to restore service quickly, minimise disruption, and deliver an exceptional support experience.
What You’ll Do:
- Respond to inbound support requests across Microsoft Azure and Microsoft 365 (Exchange Online, Teams, SharePoint, OneDrive, Entra ID).
- Diagnose and resolve technical issues across cloud infrastructure, identity, and collaboration services.
- Investigate outages, performance issues, and configuration‑related incidents.
- Deliver Tier 1–2 support and escalate complex issues with detailed analysis.
- Restore services through fixes, workarounds, or configuration adjustments.
- Collaborate with Microsoft and internal teams to resolve advanced platform issues.
- Accurately document incidents, resolutions, and knowledge articles.
- Contribute to continuous improvement of support processes, runbooks, and documentation.
What You Bring:
- 2–5 years of experience in technical support, cloud support, or similar environments.
- Hands‑on knowledge of Microsoft Azure and Microsoft 365.
- Strong troubleshooting and analytical problem‑solving skills.
- Familiarity with Azure Portal and Microsoft 365 Admin Center.
- Understanding of networking fundamentals (DNS, TCP/IP, HTTP/HTTPS).
- Experience working with ticketing systems such as Zendesk or Jira.
- Strong communication skills with a customer‑first mindset.
- Ability to prioritise and manage multiple incidents in a fast‑paced environment.
Nice to Have:
- Experience in break‑fix troubleshooting scenarios.
- Knowledge of mail flow diagnostics and identity/access management (MFA, federation, sync).
- Exposure to service performance and availability troubleshooting.
- PowerShell or scripting experience.
- ITIL or incident management certification.
- Experience in CSP or partner‑based support environments.
- Familiarity with Azure monitoring and diagnostic tools.
Why Join Ingram Micro? At Ingram Micro, your career is more than a job—it’s a journey of growth and impact. You’ll have access to global career opportunities, continuous learning, and the chance to work with cutting‑edge technologies. We are committed to building an inclusive environment where diverse perspectives drive innovation, and where you are empowered to perform at your best. If you’re ready to grow your career, make a real difference, and help shape the future of cloud technology—let’s shape tomorrow, together.
Azure & Microsoft 365 Support Engineer in Ingram employer: Ingram Micro, Inc.
At Ingram Micro, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As part of our Unified Support team, you will enjoy access to global career opportunities, continuous learning, and the chance to work with cutting-edge technologies in a supportive environment that values your voice and ideas. Join us in shaping the future of cloud technology while experiencing meaningful growth and making a real impact.
StudySmarter Expert Advice🤫
We think this is how you could land Azure & Microsoft 365 Support Engineer in Ingram
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend meetups, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by practising common technical questions related to Azure and Microsoft 365. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the format and types of questions you might face.
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled technical challenges in the past. This will demonstrate your analytical abilities and customer-first mindset, which are key for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows your enthusiasm for joining our team at Ingram Micro!
We think you need these skills to ace Azure & Microsoft 365 Support Engineer in Ingram
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Azure & Microsoft 365 Support Engineer. Highlight your relevant experience and skills, especially those related to cloud support and troubleshooting. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about technology and how your background aligns with our mission at Ingram Micro. Be genuine and let your personality come through—this is your moment to connect with us.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—give us examples of how you've tackled technical challenges in the past. We love seeing real-world applications of your knowledge, especially when it comes to Azure and Microsoft 365!
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing candidates who take that extra step to engage with us!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft Azure and Microsoft 365. Be ready to discuss specific features, troubleshooting techniques, and any recent updates. This will show that you're not just familiar with the platforms but are genuinely passionate about them.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of real-life examples from your past experiences where you successfully resolved technical issues, especially in cloud environments. This will help you illustrate your capabilities effectively.
✨Showcase Your Customer-First Mindset
Ingram Micro values a customer-first approach, so be prepared to discuss how you've prioritised customer needs in previous roles. Share examples of how you’ve gone above and beyond to ensure customer satisfaction, as this aligns perfectly with their core values.
✨Familiarise Yourself with Their Culture
Research Ingram Micro’s mission and values, particularly their commitment to collaboration and continuous improvement. During the interview, reference how your personal values align with theirs, and express your enthusiasm for contributing to a supportive and innovative team environment.
