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- Tasks: Oversee software delivery and support services for key customers in a dynamic environment.
- Company: Join a leading tech company focused on innovation and customer satisfaction.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Make a real impact by optimising IT delivery and enhancing customer relationships.
- Qualifications: Strong communication skills and experience in IT project management.
- Other info: Fast-paced role with excellent career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
The Senior IT Delivery Manager is responsible for optimising and overseeing the end‑to‑end delivery of software development and support services for one or more key customers. Operating within a complex environment that blends legacy systems and modern technologies, the role ensures that all design, documentation, build, and implementation activities are delivered efficiently, effectively, and within agreed commercial constraints.
Acting as the primary IT interface for the customer, the Senior IT Delivery Manager builds strong relationships, develops an in‑depth understanding of customer business objectives, and aligns these with Ingram’s IT capabilities. The role coordinates a matrix-managed team, including Business Analysts, Solution Architects, Developers, and QA professionals, ensuring work is accurately scoped, prioritised, scheduled, and delivered to plan.
This is a fast‑paced, customer‑facing position that requires resilience, exceptional communication skills, and the ability to balance customer satisfaction with resource availability, delivery quality, and commercial considerations. The Senior IT Delivery Manager drives progress across multiple demanding workstreams, provides regular and consistent reporting, and plays a key role in maintaining service stability while supporting the organisation’s ongoing transition to Agile ways of working.
This role sits within the UK IT Team and works closely with Software Services leadership, Account Managers, and operational colleagues. It requires frequent customer interaction and a strong ability to influence, manage expectations, and navigate challenging conversations while maintaining positive partnerships.
Senior IT Delivery Manager in Hoddesdon employer: Ingram Micro, Inc.
Contact Detail:
Ingram Micro, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Delivery Manager in Hoddesdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who work in delivery management. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT delivery management. Think about how you’ve optimised processes or managed teams in the past, and be ready to share those stories!
✨Tip Number 3
Showcase your skills on platforms like LinkedIn. Share articles or insights about Agile methodologies or software delivery best practices. This not only highlights your expertise but also attracts potential employers.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals like you. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace Senior IT Delivery Manager in Hoddesdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Senior IT Delivery Manager role. Highlight your experience with software delivery, customer management, and any Agile methodologies you've used. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've optimised delivery processes or built strong customer relationships in the past. Let us know what makes you tick!
Showcase Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application reflects your exceptional communication skills. Keep your language clear and concise, and don’t shy away from showing your personality. We love a bit of flair!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates. Plus, it shows you're keen on joining the StudySmarter family!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Tech Inside Out
As a Senior IT Delivery Manager, you’ll need to demonstrate a solid understanding of both legacy systems and modern technologies. Brush up on the specific tech stack mentioned in the job description and be ready to discuss how you've successfully managed similar environments in the past.
✨Showcase Your Communication Skills
This role is all about building relationships and managing expectations. Prepare examples of how you've effectively communicated with customers and team members, especially during challenging situations. Highlight your ability to influence and maintain positive partnerships.
✨Demonstrate Agile Experience
Since the position involves supporting the transition to Agile ways of working, be prepared to discuss your experience with Agile methodologies. Share specific instances where you’ve led teams through Agile transformations or improved delivery processes.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and resilience. Think of scenarios where you had to balance customer satisfaction with resource constraints. Practise articulating your thought process and decision-making strategies in these situations.
