At a Glance
- Tasks: Drive customer growth and retention while building strong relationships with clients.
- Company: Join a leading tech company with a focus on Microsoft cloud solutions.
- Benefits: Health insurance, rising holiday allowance, birthday off, and employee discounts.
- Other info: Enjoy a hybrid work environment with great career progression opportunities.
- Why this job: Make a real impact by helping customers succeed with Microsoft products.
- Qualifications: Experience in customer success or account management; passion for Microsoft cloud.
The predicted salary is between 40000 - 50000 £ per year.
Location: Milton Keynes – Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About the Job
We’re currently looking for a customer-focused Customer Success Manager to join our Microsoft team. Driving customer growth, retention, and long‑term value, you’ll work closely with Ingram Micro’s cloud customers and vendor partners to build strong, strategic relationships and maximise account potential. This role is ideal for someone with experience in account management, customer success, or sales who enjoys taking ownership of relationships, developing account strategies, and delivering measurable growth. Microsoft knowledge would be a strong advantage. However, if you have similar cloud experience, have worked closely with vendors, or are looking to deepen your Microsoft knowledge across a broad and evolving range of products and solutions, this could be a great next step for you.
What you can expect to be doing as a Customer Success Manager:
- Serving as the primary point of contact and Microsoft cloud specialist for your customer base
- Building and maintaining strong, long‑term relationships with assigned customers
- Developing and executing account strategies to drive Microsoft cloud growth and retention
- Managing the full subscription lifecycle, including renewals, retention, and upsell opportunities
- Collaborating with internal teams and Microsoft stakeholders to deliver a seamless customer experience
- Acting as the voice of the customer, sharing insight to improve retention, growth, and overall service delivery
Required Skills and Experience:
- Experience in customer success, account management, or sales within a customer‑facing environment
- A strong interest in learning and developing knowledge across Microsoft cloud products and solutions, with the ability to quickly understand and apply this in a customer‑focused environment
- Proven track record of managing and growing customer accounts, with a focus on retention and recurring revenue
- Natural relationship‑building skills, with the ability to engage stakeholders at multiple levels
- A commercially minded approach, with the ability to identify and drive growth opportunities
- Excellent communication and collaboration skills, both written and verbal
Benefits:
- AXA Health Insurance and Dental Plan Options – available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus – help us grow our team and get rewarded for introducing great talent
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
Customer Success Manager - Microsoft employer: Ingram Micro, Inc.
Ingram Micro is an exceptional employer, offering a dynamic work culture that prioritises customer success and employee growth. With a hybrid working model in Milton Keynes, employees benefit from a supportive environment that encourages professional development through training and clear career progression. The company also provides attractive perks such as health insurance, rising holiday allowances, and wellness initiatives, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager - Microsoft
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Ingram Micro on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by knowing your stuff about Microsoft cloud products. Brush up on recent updates and trends. We want to see that you're genuinely interested and ready to dive into the role!
✨Tip Number 3
Show off your relationship-building skills during interviews. Share specific examples of how you've successfully managed customer accounts in the past. We love hearing about your successes!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace Customer Success Manager - Microsoft
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience in account management and customer success, and don’t forget to mention any Microsoft knowledge or cloud experience you have!
Showcase Your Relationship-Building Skills:We want to see how you’ve built strong relationships in previous roles. Use specific examples to demonstrate your natural ability to engage with stakeholders and drive customer growth.
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your achievements and skills quickly.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know Your Microsoft Cloud Stuff
Brush up on your knowledge of Microsoft cloud products and solutions. Familiarise yourself with their features, benefits, and how they can help customers. This will show that you're genuinely interested in the role and ready to engage with clients effectively.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built and maintained strong customer relationships. Highlight how you’ve driven growth and retention, as this is key for a Customer Success Manager.
✨Be Ready to Discuss Account Strategies
Think about specific account strategies you've developed in previous roles. Be prepared to discuss how you identified growth opportunities and executed plans to maximise account potential. This will demonstrate your proactive approach and strategic thinking.
✨Practice Your Communication Skills
Since excellent communication is crucial, practice articulating your thoughts clearly and confidently. Consider doing mock interviews with friends or using online platforms to refine your verbal and written communication skills.
