At a Glance
- Tasks: Support customers by resolving queries and providing solutions via phone and email.
- Company: Join Ingram Micro, a leading tech company with a focus on customer experience.
- Benefits: Health insurance, rising holiday allowance, birthday day off, and employee discounts.
- Other info: Enjoy modern offices, career progression opportunities, and a vibrant work culture.
- Why this job: Be part of a supportive team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or retail, excellent communication skills, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Location: Milton Keynes or Crick. This role follows a hybrid working pattern, with 3 days per week based in either our Milton Keynes or Crick office. Candidates should live within a reasonable commuting distance of their chosen location.
About the Job
We’re currently looking for a customer-focused Customer Service Advisor to join our team and help deliver a smooth, positive experience for our customers. In this role, you’ll act as a key point of contact - resolving queries, providing the right solutions, and keeping things moving efficiently. This opportunity would suit someone from a retail or similar customer-facing background who is ready to take the next step into an office-based role, within a stable and supportive team at the heart of the business.
What your role as a Customer Service Advisor will involve:
- Acting as a key point of contact for customers, supporting queries via phone and email
- Managing queries in line with departmental SLAs, ensuring all requests are handled within agreed timeframes
- Issuing returns and requests in line with company and vendor guidelines
- Supporting with logistics and order-related queries, ensuring everything runs smoothly
- Taking ownership of queries and seeing them through to completion
- Working closely with other teams to find the best outcome for the customer
- Keeping customers updated and delivering a positive, consistent experience
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a customer-facing, logistics, retail or similar role
- Experience using ticketing systems, or the ability to quickly learn new systems
- Excellent communication skills, both over the phone and face to face
- Good organisation and attention to detail, with the ability to manage multiple tasks
- Comfortable using Microsoft Office (Outlook, Word and Excel)
- A willingness to learn, take initiative, and contribute to continuous improvements
What we offer:
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
- Rising holiday allowance at Year 2 and Year 5
- Birthday day off
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent
- Employee discounts and wellness perks
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room
- Development opportunities with clear career progression and training
We Are Ingram Micro Group
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post-sales professional support.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Customer Service Advisor in Crick employer: Ingram Micro, Inc.
Ingram Micro is an exceptional employer, offering a supportive and dynamic work environment in Milton Keynes or Crick. With a strong focus on employee development, competitive benefits including health insurance and rising holiday allowances, and a culture that values customer satisfaction, we empower our Customer Service Advisors to thrive and grow within the company. Join us to be part of a team that prioritises both personal and professional growth while delivering outstanding service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Crick
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Ingram Micro and their values. This will help you tailor your answers and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Try role-playing common customer service scenarios with a friend or family member. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, make sure to articulate your thoughts clearly and listen actively. This is key for a Customer Service Advisor role, so let your personality shine through!
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It’s a great way to leave a lasting impression and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Advisor in Crick
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your achievements!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Advisor role and how you can contribute to our team. Keep it friendly and professional!
Show Off Your Communication Skills:Since this role involves a lot of interaction with customers, make sure your application reflects your excellent communication skills. Whether it’s in your CV or cover letter, clarity and friendliness go a long way!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates from us!
How to prepare for a job interview at Ingram Micro, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Ingram Micro and its role in the technology ecosystem. Understanding their services and values will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
Prepare specific examples from your previous roles where you successfully resolved customer queries or improved customer satisfaction. Highlighting your experience in a retail or customer-facing environment will demonstrate that you have the right background for this position.
✨Practice Common Interview Questions
Anticipate questions related to handling difficult customers, managing multiple tasks, and using ticketing systems. Practising your responses will help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, be ready to ask insightful questions about the team dynamics, training opportunities, and how success is measured in the role. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
