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- Tasks: Manage the entire order process from receipt to delivery, ensuring customer satisfaction.
- Company: Ingram Micro is a leading tech company connecting global IT sales channels.
- Benefits: Enjoy competitive pay, commissions, incentives, and extensive training opportunities.
- Why this job: Join a dynamic team focused on growth, collaboration, and customer success in tech.
- Qualifications: Previous experience in customer service or order processing; strong attention to detail required.
- Other info: Full training provided; access to a vast catalogue of technology-based learning.
The predicted salary is between 28800 - 43200 £ per year.
An exciting opportunity has arisen for a result-driven person to join our Order Management Team on a permanent basis. Our Order Management Team is a crucial part of the success and as the business continues to grow, we need to ensure we are able to effectively manage customers’ orders from receipt to delivery.
What your role as an Order Management Specialist will involve:
- Manage the end-to-end order management process
- Work collaboratively with our Sales teams, partners, and vendors to support with management of their valuable and complex orders.
- Processing orders, identifying the correct processing method to use
- Handling order related queries, ETA, licenses, and POD requests
- Handling back order and billing
- High attention to currency exchange rates and profitability
- Support the sales team with P&A, Stock quotes, BID’s
To set you up for success, we are looking for the following skills and experience:
- Previous experience in a Customer Service/Administrative/Order Processing environment
- A keen eye for attention to detail and accuracy
- The ability to communicate effectively, over the phone, via email and face to face
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
- A desire to learn, grow and develop.
We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Order Management Specialist employer: Ingram Micro, Inc.
Contact Detail:
Ingram Micro, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Management Specialist
✨Tip Number 1
Familiarise yourself with the order management process and terminology. Understanding key concepts like back orders, ETAs, and billing will help you speak confidently about your knowledge during interviews.
✨Tip Number 2
Brush up on your Microsoft Office skills, especially Excel. Being able to demonstrate your proficiency in managing data and creating reports can set you apart from other candidates.
✨Tip Number 3
Practice your communication skills. Since the role involves liaising with sales teams and customers, being able to articulate your thoughts clearly and effectively is crucial.
✨Tip Number 4
Show your enthusiasm for learning and development. Highlight any relevant training or courses you've completed, as well as your willingness to grow within the company.
We think you need these skills to ace Order Management Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, administration, or order processing. Use specific examples that demonstrate your attention to detail and ability to manage complex orders.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your desire to learn and grow, and how your skills align with the requirements listed in the job description.
Highlight Technical Skills: Since the role requires good PC skills, particularly in Microsoft Office, ensure you mention your proficiency in Outlook, Word, and Excel. Provide examples of how you've used these tools in previous roles.
Showcase Communication Skills: In your application, emphasise your ability to communicate effectively across different channels. Include examples of how you've successfully handled customer queries or collaborated with teams in the past.
How to prepare for a job interview at Ingram Micro, Inc.
✨Showcase Your Attention to Detail
As an Order Management Specialist, attention to detail is crucial. Be prepared to discuss specific examples from your previous roles where your keen eye for detail made a difference in processing orders or handling customer queries.
✨Demonstrate Effective Communication Skills
Since the role involves collaborating with sales teams and vendors, practice articulating your thoughts clearly. Prepare to share instances where you successfully resolved issues through effective communication, whether over the phone, via email, or face-to-face.
✨Familiarise Yourself with Relevant Software
Good PC skills are essential for this position. Brush up on your knowledge of Microsoft Office, especially Excel, as you may be asked about your experience with data management or reporting during the interview.
✨Express Your Desire to Learn and Grow
Ingram Micro values associates who are eager to develop their skills. Be ready to discuss your career aspirations and how you plan to grow within the company, highlighting any relevant training or learning experiences you've pursued in the past.
