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- Tasks: Lead the resolution of complex technical issues and drive improvements in support processes.
- Company: A leading tech company in Milton Keynes with a focus on innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Why this job: Be a key player in solving high-severity issues and enhancing customer satisfaction.
- Qualifications: 10+ years in technical support, strong troubleshooting skills, and leadership experience.
- Other info: Join a dynamic team where your expertise will make a real difference.
The predicted salary is between 48000 - 72000 £ per year.
A leading technology company in Milton Keynes is seeking a Principal Support Engineer to drive resolution of complex technical issues. This role requires deep technical troubleshooting skills, particularly with Datadog and REST APIs.
The ideal candidate will have 10+ years of experience in technical support or related roles, demonstrating leadership in high-severity escalations and vendor interactions. Strong communication skills and a proactive approach to problem solving are essential for this high-visibility role.
Senior Support Engineer: Escalations & MTTR Champion in Milton Keynes employer: Ingram Micro Czech Republic
Contact Detail:
Ingram Micro Czech Republic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Support Engineer: Escalations & MTTR Champion in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your troubleshooting successes, especially with tools like Datadog and REST APIs. This will help you stand out during interviews and showcase your expertise.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your communication skills. Being able to articulate your problem-solving approach clearly is key for high-visibility roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you. Plus, applying directly can sometimes give you an edge over other candidates. Don’t miss out on your chance to join a leading tech company!
We think you need these skills to ace Senior Support Engineer: Escalations & MTTR Champion in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with technical support and any specific tools like Datadog or REST APIs. We want to see how your skills align with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Senior Support Engineer role. Share examples of how you've tackled high-severity escalations and led teams in the past.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Ingram Micro Czech Republic
✨Know Your Tech Inside Out
Make sure you brush up on your technical troubleshooting skills, especially with Datadog and REST APIs. Be ready to discuss specific examples of complex issues you've resolved in the past, as this will show your depth of knowledge and experience.
✨Showcase Your Leadership Skills
Since this role involves high-severity escalations, prepare to share instances where you've taken charge during critical situations. Highlight how you led a team or collaborated with vendors to resolve issues quickly and effectively.
✨Communicate Clearly and Confidently
Strong communication is key for this position. Practice articulating your thoughts clearly, especially when explaining technical concepts. Use simple language to ensure everyone understands, and be prepared to answer questions concisely.
✨Adopt a Proactive Problem-Solving Mindset
Demonstrate your proactive approach by discussing how you've anticipated potential issues before they escalated. Share strategies you've implemented to improve processes or prevent future problems, showing that you're not just reactive but also forward-thinking.
