At a Glance
- Tasks: Manage customer orders and ensure smooth processing from confirmation to delivery.
- Company: Join Ingram Micro, a leading tech company shaping the future.
- Benefits: Health insurance, rising holiday allowance, birthday day off, and employee discounts.
- Other info: Dynamic work environment with modern offices and clear career progression.
- Why this job: Kickstart your career in tech with hands-on experience and growth opportunities.
- Qualifications: Customer service experience, attention to detail, and effective communication skills.
The predicted salary is between 20700 - 25300 £ per year.
Location: Milton Keynes - Hybrid
This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.
About Us
At Ingram Micro, we shape tomorrow through the technology solutions we deliver today. We are proud to partner with some of the world’s leading technology manufacturers. As a global expert in technology and supply chain services, Ingram Micro has established, integrated relationships with customers, enabling them to operate more efficiently and successfully in the markets they serve. We offer opportunities to learn and develop, while encouraging people to take ownership of their growth, contribute ideas, and make things happen.
About The Job
The Order Management Specialist plays an important role in helping shape the customer experience by supporting the smooth and accurate processing of orders, from confirmation through to delivery. This entry‑level position works closely with sales, logistics, vendors, and customers, contributing to the effective management of orders, timely resolution of queries, and the delivery of consistent service standards. You’ll be encouraged to take ownership of your work, learn through experience, and contribute ideas that support the wider team and business. This role offers a strong foundation for someone early in their career who is keen to develop skills in operations, customer service, and the technology distribution industry.
What you can expect to be getting up to as an Order Management Specialist:
- Process and manage customer orders, ensuring details are accurate and recorded correctly.
- Track orders from confirmation through to delivery, supporting timely fulfilment.
- Work collaboratively with our Sales teams, partners, and vendors to support the management of valuable and sometimes complex orders.
- Provide first‑level support for post‑sales questions and order updates.
- Maintain accurate records and follow internal processes and documentation requirements.
- Support sales and finance teams with basic order, billing, and data‑entry tasks.
- Contribute ideas to improve processes and customer experience.
In order to set you up for success, we are looking for the following skills and experience:
- Previous experience in a Customer Service/Administrative/Order Processing environment.
- A keen eye for attention to detail and accuracy.
- The ability to communicate effectively, over the phone, via email and face to face.
- Good PC skills, including Microsoft Office suite, specifically Outlook, Word and Excel.
- A desire to learn, grow and develop.
What We Offer
- AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme.
- Rising holiday allowance at Year 2 and Year 5.
- Birthday day off.
- Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
- Employee discounts and wellness perks.
- Modern offices with breakout spaces, free tea and coffee, and a private wellness room.
- Development opportunities with clear career progression and training.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to-consumer-like experience.
Order Management & Post Sales Advisor in Milton Keynes employer: Ingram Micro Czech Republic
Ingram Micro is an excellent employer that fosters a dynamic and supportive work culture in its hybrid Northwich office. Employees benefit from comprehensive training and development opportunities, enabling them to grow their careers while contributing to the success of key accounts. With a focus on collaboration and outstanding customer experiences, Ingram Micro offers a rewarding environment for those looking to make a meaningful impact in sales.
Contact Details:
Ingram Micro Czech Republic Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Order Management & Post Sales Advisor in Milton Keynes
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ingram Micro Czech Republic. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ingram Micro Czech Republic before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Order Management & Post Sales Advisor in Milton Keynes
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ingram Micro Czech Republic:Your cover letter is your chance to shine! Tell us why you want to work at Ingram Micro Czech Republic specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ingram Micro Czech Republic!
How to prepare for a job interview at Ingram Micro Czech Republic
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
