Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support eCommerce operations by providing technical solutions and managing web content.
- Company: Join Ingram Micro, a leading tech company with a global reach.
- Benefits: Competitive salary, incentives, full training, and career development opportunities.
- Why this job: Gain hands-on experience in a dynamic eCommerce environment while working with top tech brands.
- Qualifications: Experience in 1st line support and knowledge of web technologies.
- Other info: Be part of a customer-focused team that values your success.
The predicted salary is between 36000 - 60000 £ per year.
This role is offered as a fixed-term 12-month contract, providing an excellent opportunity to gain experience within our eCommerce Operations team.
About Us
Ingram Micro are proud to be partnered with some of the best-in-class manufacturers within the technology segment; Apple, Cisco, Dell, HP, Aruba, Poly, IBM, Microsoft, Dell EMC, Kaspersky, Adobe, Redhat, AWS, Intel.
As a global expert in technology and supply chain services, Ingram Micro have an integrated and established relationship with our customers - enabling them to operate more efficiently and successfully in the markets they serve.
About The Job
An exciting opportunity to join our Business Operations team on a permanent basis. You will provide first line technical solutions to internal and external customers supporting all manner of projects and tasks associated with Web, Electronic customer, and vendor connectivity.
What you can expect to be getting up to as an Operations Support Associate:
- Provide First Line Web, EDI, XML, FTP, and API support for partners through email and telephone
- Implement fixes, routing and coordinate requests to other areas of the business
- Maintain customers’ existing electronic ordering capabilities, actively promote increased use of web, XML and EDI functionality with both internal and external customers
- Manage web content and segmentation using Kentico, Pimcore
- Support the Web release process including UAT and business validation
- Manage Personalised Delivery set ups
- Offer customer training face to face and remotely
- Focus on profit revenue maximisation and cost efficiency for the company
- Support via email and telephone Ingram Micro electronic services to customers whilst maintaining the highest standards of customer service
We are looking for the following skills and experience:
- Previous working experience in a 1st line support role
- PC Literate – working knowledge of web browsers, Office suite or equivalent windows based software
- Ability to communicate effectively via email and telephone
- Confidence in presenting training and answering customer questions through attentive listening
- Experience in two or more of the following; Internet Commerce, EDI Technologies, XML Technologies, FTP Technologies
We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
eCommerce Project Support in Milton Keynes employer: Ingram Micro Czech Republic
Contact Detail:
Ingram Micro Czech Republic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land eCommerce Project Support in Milton Keynes
✨Tip Number 1
Network like a pro! Reach out to people in the eCommerce field, especially those at Ingram Micro. A friendly chat can open doors and give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss EDI, XML, and FTP technologies. We want to see you shine when it comes to those first-line support scenarios!
✨Tip Number 3
Show off your customer service skills! Be ready to share examples of how you've handled tricky situations or provided excellent support in the past. We love candidates who can communicate effectively and keep customers happy.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are eager to join our team.
We think you need these skills to ace eCommerce Project Support in Milton Keynes
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant experience in eCommerce or technical support to catch our eye!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit for our team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your application showcases your ability to communicate effectively. A well-written application can demonstrate your skills right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ingram Micro Czech Republic
✨Know Your Tech
Familiarise yourself with the technologies mentioned in the job description, like EDI, XML, and FTP. Brush up on how these systems work and be ready to discuss your experience with them. This shows you’re not just a candidate but someone who understands the role.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice explaining technical concepts in simple terms. You might even want to do a mock training session with a friend to get comfortable presenting information clearly and confidently.
✨Show Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous support roles. Think about specific situations where you provided solutions or improved processes. This will demonstrate your ability to think on your feet and contribute positively to the team.
✨Research Ingram Micro
Get to know Ingram Micro’s products and services, especially their eCommerce operations. Understanding their market position and how they serve their customers will help you tailor your answers and show genuine interest in the company during the interview.
