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For Companies At a Glance
- Tasks: Build strong customer relationships and drive growth in cloud solutions.
- Company: Join Ingram Micro, a leading tech company shaping the global IT ecosystem.
- Benefits: Competitive salary, commission, incentives, and career development opportunities.
- Why this job: Make a real impact by ensuring customer satisfaction and driving business success.
- Qualifications: Experience in customer success or sales, with a focus on collaboration and communication.
- Other info: Dynamic team environment with extensive training and learning resources.
The predicted salary is between 36000 - 60000 ÂŁ per year.
An exciting opportunity has arisen for a driven and customer-focused professional to join our Customer Success Team within the Cloud division. This role is pivotal in ensuring customer satisfaction, revenue retention, and business growth across our cloud solutions by building longâterm relationships within assigned customers.
What your role as a Customer Success Account Manager will involve:
- Serve as the cloud business expert and main point of contact for all Ingram Micro Cloud vendor offerings, such as Microsoft, Google and more.
- Build and nurture strong relationships to drive retention and account growth.
- Develop and execute a proactive and customerâspecific business strategy to grow and retain the recurring revenue base within the assigned customer base.
- Retain and grow assigned customer revenues by successfully managing subscription/endâcustomer retention, renewal, and upâsell rates.
- Become an expert & nurture growth in primary practice areas such as CyberSecurity, Collaboration, Productivity, or IaaS.
- Build customerâspecific business plans for key vendor partners like Microsoft, Google, AWS and more.
- Collaborate and liaise with other Ingram Micro (local & global) teams.
- Work closely with sales, platform success and support resources to deliver exceptional customer experience.
- Serve as Voice of the Customer by soliciting and presenting business feedback to sales, vendor management and finance teams.
- Develop and share best practices amongst team members to continuously improve customer experience and increase revenue & endâcustomer retention and growth.
To set you up for success, we are looking for the following skills and experience:
- Experience in customer success, account management, or sales, with a history of supporting revenue growth.
- Knowledge and experience in Cybersecurity is highly valued.
- Ability to manage multiple accounts and build collaborative partnerships.
- Experience navigating multiâtiered relationships with customers and service providers.
- An adaptable and solutionâfocused mindset with excellent communication skills.
- Willingness and ability to travel up to 25% of the time.
- Ethical, solutionâfocused mindset with a commitment to teamwork, continuous learning, and shared success.
- Ability to manage customer escalations and proactively address potential challenges.
We Are Ingram Micro
Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to businessâtoâbusiness technology experts. Through Ingram Micro XvantageTM, our AIâpowered digital platform, we offer what we believe to be the industry's first businessâtoâconsumerâlike experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical preâ and postâsales professional support.
Make an application to join the team! None of this is achievable without great people, with a complete customer focus. Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, marketâleading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leader catalogue of technologyâbased learning.
If this sounds like the opportunity for you then please apply by sending a copy of your most recent CV.
Customer Success Manager in Milton Keynes employer: Ingram Micro Czech Republic
Contact Detail:
Ingram Micro Czech Republic Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Customer Success Manager in Milton Keynes
â¨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and donât be shy about reaching out on LinkedIn. Building relationships can open doors that a CV just canât.
â¨Tip Number 2
Show your passion for customer success! When you get the chance to chat with potential employers, share your enthusiasm for helping customers thrive. Talk about how youâve made a difference in previous roles â itâs all about those real-life examples!
â¨Tip Number 3
Prepare for interviews by knowing your stuff! Research the company and its cloud solutions inside out. Be ready to discuss how you can contribute to their goals, especially in areas like CyberSecurity and account growth.
â¨Tip Number 4
Donât forget to apply through our website! Itâs the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our team at Ingram Micro.
We think you need these skills to ace Customer Success Manager in Milton Keynes
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Success Manager role. Highlight your customer success, account management, or sales experience, especially if you have a background in Cybersecurity.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're passionate about customer success and how you can contribute to our team. Share specific examples of how you've built relationships and driven revenue growth in previous roles.
Showcase Your Communication Skills: Since communication is key in this role, make sure your application is clear and concise. Use professional language but let your personality shine through â we want to see the real you!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. Itâs the easiest way for us to keep track of your application and ensure it reaches the right people.
How to prepare for a job interview at Ingram Micro Czech Republic
â¨Know Your Stuff
Before the interview, dive deep into the company's cloud solutions and their key offerings like Microsoft and Google. Familiarise yourself with their customer success strategies and be ready to discuss how you can contribute to retaining and growing customer revenues.
â¨Build Relationships
Since this role is all about nurturing relationships, think of examples from your past experiences where you've successfully built rapport with clients. Be prepared to share these stories during the interview to showcase your relationship-building skills.
â¨Show Your Problem-Solving Skills
Prepare to discuss how you've tackled challenges in previous roles, especially around customer escalations. Highlight your solution-focused mindset and how it has led to successful outcomes for both customers and the business.
â¨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, the tools they use for customer success, or how they measure account growth. This shows your genuine interest in the role and helps you understand if it's the right fit for you.