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For Companies At a Glance
- Tasks: Be the go-to person for our channel customers, solving queries and supporting sales.
- Company: Join the dynamic Ingram UK Wholesale team, where growth and collaboration thrive.
- Benefits: Enjoy a competitive salary, training opportunities, and free onsite parking.
- Why this job: Make a real difference by helping clients and enhancing their experience with Ingram.
- Qualifications: Strong communication skills and a knack for problem-solving are essential.
- Other info: Experience in publishing or the book industry is a plus; flexible work environment.
The predicted salary is between 30000 - 40000 £ per year.
Join the fast growing Ingram UK Wholesale team as a primary point of contact for our channel customers providing support for their queries and assistance to enable sales.
Responsibilities
- Day to day liaison with channel partners on orders, stock, returns and damages and responsible for initiating appropriate actions arising from these.
- Liaise with key channel partners and Ingram concerning data and availability feeds.
- Determines and corrects errors on the data feed to channels.
- Act as primary respondent to Distribution Issues queries; respond to queries from customers and LS UK, US and AUS, concerning title availability on UK managed channel web sites.
- Oversight of client metadata, sales reporting, stock and general business queries.
- Proactively liaise with Sales Departments and Systems Development to elevate high priority incidents and high business impacts.
- Provide data to INGRAM Management and Channel Customers and participate in projects.
- To proactively engage in dialogue with clients and customers about their businesses and their requirements of Ingram.
- To act as an advocate within Ingram for the service needs and expectations of clients and customers.
- To participate in Quality Control feedback to other departments in the Company.
- Other duties as assigned.
- Occasional, essential travel visiting key channels to establish and maintain relationships and knowledge of data feeds and sales activity where appropriate.
Qualifications & Skills
- Ability to relate to clients on a human level.
- Ability to deal with difficult clients, and help turn issues into opportunities.
- Ability to communicate transparently and directly, with both colleagues and clients.
- Punctual and professional in all circumstances.
- Knowledge of Microsoft Outlook, PowerPoint, Word and Excel.
- Ability to learn new systems quickly.
- Ability to work methodically, maintain accuracy in repetitive tasks.
- Excellent organisational skills.
- Ability to multi-task multiple ongoing issues to point of resolution.
- Highly motivated and proactive self-starter.
- Collaborative work style and creative problem‑solving mindset.
- Strong attention to detail.
- Excellent writing and communication skills.
- Knowledge of organization, operating procedures and policies of the company.
- Ability to be flexible/multi-task based on workflow demands.
- Ability to speak, write and read the English language.
- Ability to develop constructive and cooperative working relationships with others, and maintain them over time.
- Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
- Ability to maintain consistent, punctual and regular attendance.
- Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person.
- Ability to engage in active listening with coworkers, management and clients/customers.
- Ability to apply new knowledge, technology and procedure to job responsibilities.
- Ability to meet and maintain performance objectives (standards).
- Ability to maintain full time work schedule during normal company operating hours, GSCE Level.
- 1 year of publishing or book industry experience.
Physical Demands
- Ability to sit at workstation for extended periods of time.
- Ability to work effectively using a personal computer for long periods of time.
- Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment.
Benefits
- Competitive salary
- Training Opportunities
- Free onsite parking
- Service Awards
Client Services Coordinator (UK Wholesale) in Stony Stratford employer: Ingram Content Group
Contact Detail:
Ingram Content Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator (UK Wholesale) in Stony Stratford
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at Ingram or similar companies. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for interviews by researching common questions for client services roles. Think about how your skills match the job description and be ready to share specific examples of how you've handled difficult clients or resolved issues.
✨Tip Number 3
Show off your organisational skills! During interviews, highlight your ability to manage multiple tasks and maintain accuracy. Use real-life scenarios to demonstrate how you’ve successfully juggled various responsibilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the Ingram team.
We think you need these skills to ace Client Services Coordinator (UK Wholesale) in Stony Stratford
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your unique experiences make you a great fit.
Tailor Your Application: Make sure to customise your application to highlight how your skills align with the Client Services Coordinator role. Mention specific experiences that relate to liaising with clients and handling queries, as this is key for us.
Showcase Your Communication Skills: Since this role involves a lot of communication, it’s important to demonstrate your writing skills. Keep your application clear and concise, and make sure to proofread for any errors before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ingram Content Group
✨Know Your Stuff
Before the interview, make sure you understand Ingram's business model and the role of a Client Services Coordinator. Familiarise yourself with common queries that channel customers might have, such as order processes and stock issues. This will show your potential employer that you're genuinely interested and prepared.
✨Showcase Your Communication Skills
Since this role involves liaising with clients and colleagues, practice articulating your thoughts clearly and confidently. Prepare examples of how you've effectively communicated in past roles, especially when dealing with difficult clients or resolving issues. This will highlight your ability to handle the responsibilities of the position.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've turned challenges into opportunities. Be ready to discuss how you approached a problem, what actions you took, and the positive outcomes. This will illustrate your proactive mindset and creative problem-solving skills, which are crucial for this role.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, company culture, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Asking about their approach to client relationships can also demonstrate your understanding of the importance of customer service.