Senior Operations Manager

Company Description

Ingram Content Group is one of the world\’s largest and most trusted distributors of physical and digital content. Thousands of publishers, retailers, and libraries worldwide use our products and services to realize the full business potential of books, regardless of format. Ingram Content Group has earned its lead position and reputation by offering excellent service and creating innovative, integrated solutions. Our customers have access to best-of-class digital, audio, print, print-on-demand, inventory management, wholesale and full-service distribution programs.

Become a part of an innovative team helping to revolutionize the way publishers make books available in an on-demand world and helping to revolutionize the way that publisher content reaches readers around the world!

Job Description

The Senior Operations Manager will lead and oversee LSI operations, ensuring seamless management of production and distribution departments to drive efficiency and performance. Foster a strong partnership between LSI and IPS, managing daily interactions while supporting IPS projects to enhance collaboration and operational success.

Essential Duties:

• Achieves ability to perform all job duties within the Operational workflow by developing full knowledge of all aspects of the operation of high-speed digital printers, laminators, binders, and trimmers within the Production department.
• Implements a fast-paced lean production system.
• Oversees KPIs, goals and objectives for the management team.
• Drives the manufacture and delivery of products on time.
• Build a passionate manufacturing team with a positive, inclusive, results oriented culture.
• Develop, manage, and lead continuous improvement processes, strategies and initiatives.
• Leverage the flexibility of Lean, Six Sigma and Performance Improvement tools to enhance productivity.
• Sets clear goals and expectations for Production and Shift Managers; measures performance, provides feedback, and holds leaders accountable.
• Mentors and develop Shift Managers, Team Leaders and staff.
• Create and encourage an engaging environment that drives continuous improvement and a high-performing culture.
• Drives continuous improvement projects to optimise operations and improve productivity to meet and exceed business objectives; works on strategic projects that have total building and network-wide impact. Effectively leverage the Operations management teams to solicit ideas and understand problems and challenges in the building, effective across LSUK and IPSUK.
• Provide strategic level/long-term planning (3, 6, and 12 months out) including labor planning, rate forecasting, and peak season planning.
• Work closely with support staff (HR, Facilities Engineering, Safety, IT, Operations and other leaders) to build and secure support and resources for projects and initiatives.
• Oversee the supervision of the Production area insuring the timely and accurate movement of materials in and out of the facility. Monitor and execute LSI policies and procedures for HR related issues including associate attendance and timekeeping. Monitor and review associate performance.
• Interview applicants, make hiring recommendations, oversee training and recommend disciplinary measures, as needed, of production to gain consistency across the teams.
• Extract ‘best practices’ and spread throughout the teams to drive efficiency, quality and lower cost.
• Effectively manage the day-to-day interactions between the Ingram facilities, with particular focus on labour sharing, product movement, along with deeper project involvement.
• Other duties as assigned

Knowledge, Skills and Abilities

• Personal computing skills including PC based applications (Office, Excel, Word and Outlook programs).
• Knowledge of organisation, operating procedures and policies of the company
• Ability to speak, write and read the English language
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Experience with performance metrics, process improvement, and Lean methodologies
• Ability to handle changing priorities and use good judgment in stressful situation
• Track record of effectively leading an operation comprising of at least 200
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to engage in active listening with coworkers, management and clients/customers
• Ability to apply new knowledge, technology and procedure to job responsibilities
• Ability to meet and maintain performance objectives (standards)
• Ability to prioritise and organise work based on demand
• Analytical and financial skills
• Interpersonal skills
• Customer Service skills
• Problem solving skills
• Oral & Written communication skills
• Reading comprehension skills
• Math skills – basic arithmetic, addition, subtraction
• Critical thinking skills
• Attention to detail
• Ability to work safely and adhere to safety guidelines in a manufacturing environment
• Ability to work independently or collaborate in a group environment
• Ability to be flexible/multi-task based on workflow demands
• Ability to maintain consistent, punctual and regular attendance

Essential Physical Demands

• Ability to walk and stand as needed
• Ability to grip/grasp as needed
• Ability to lift/carry in full range of motion up to 50lbs as needed
• Ability to push/pull in a warehouse environment up to 50lbs force to push as needed
• Ability to bend, squat/kneel, twist/turn, climb, crawl, reach above shoulder, and type/keyboard as needed
• Ability to work a flexible schedule which could include nights and weekends
• Ability to travel as needed
• Exposure to wide range of temperatures

Qualifications

• University degree in Engineering, Operations or related technical field.
• 5 years direct management experience, including a salaried workforce in a manufacturing, production environment with experience in the printing industry a plus.
• 4 years of progressive manufacturing production work experience with clear track record of success.

Additional Information

Perks/Benefits:

• Competitive salary
• Training Opportunities
• Free onsite parking
• Free Hot drinks
• Service Awards

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